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Summary

Customer Care Executive with 5+ years of professional experience looking for a job where my extensive communication skills. Organizational and planning skills, sales experience and in project management, looking to join a growing entrepreneurial organization as part of the Executive team.

Education

ESI School of Management

20162018

Proffesional Skills

Results-oriented

Client-focused

Quick learner

Computer proficient

Microsoft Office

Territory Sales Experience

Creative Problem Solving

Customer Satisfaction, Customer Service, Domestic and International Experience

Problem Solving

Credit and Collections Experience

Multi-Task Management

Work experience

Telus, International

2009-102012-08

Customer Services Representative

Customer Service Effectively controlled the release of proprietary andconfidential information for general client lists. Resolved, Solved Customer Inquiries and multitasking.

Xerox

2013-112015-01

Customer Services Representative

Customer Service, Back Office, Emails, Outbound, Incoming Calls and Chat., Guatemala City (Royal Caribbean) Sell cruises over 195 countries, solved inquiries and emails, follow up on the direct guest inbound and outbound calls, multitasking, making reservations.

Qualifications

High level of responsibility and fast-learning traits.

Strong interest in the Art & graphic design

Quality customer service and comminications skills.

Highly trained writing abilities.

Strong proficiency in Microsoft Office applications.

Quality writing and communications skills.

Personal References

Carmen Castro: 34501752

Carlos De Leon: 55148790

Sabrina Pineda: 41822856