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Introduction

My goal is to gain experience and deliver high-value service to upscale client for their levels of satisfaction; interacting with the guest for quick resolution of their problems and providing high quality customer service.

Education

Oct 2012Dec 2015

Bachelor International  Business in Hotel and Tourism Managment

Cesar Ritz College Switzerland

Brig, Switzerland

Jan 2012Jul 2012

English Certificate

Kaplan International Language School

New York, United States of America

Jan 2011Dec 2011

English Language School

Escuela Americana

San Salvador, EL Salvador

Jan 2000Nov 2009

HIgh School Diploma

San Francisco School

San Salvador, EL Salvador

Work experience

Sep 2014Mar 2015

F&B Intern 

La Cour des Augustins                                                       Geneva, Switzerland

· Breakfast Service: Setting up and preparation of the buffet, Room Service and Hygienic Cleaning Procedures  to the kitchen and breakfast area.

· Minibar: Stock Management and Expire Date Control.

· HousekeepingTurn over service and cleaning of public areas.

· Additional Tasks: Accompanying the guest to their room, Operation of  Equipment Function. 

 


Skills

Microsoft World

Intermediate

Microsoft Power Point

Intermediate

Microsoft Publisher

intermediate

Microsoft Excel

Basic

Language

Spanish - Mother Tongue

English - Fluent Spoken, Fluent Written

French - Basic Spoken, Basic Written

 

Extra Curricular Activities

Library Assistant / Spring Term 2013/ Le Bouveret, Switzerland

Resident Assistant / Spring Term 2013 / Le Bouveret, Switzerland

Theater Performance / Spring Term 2013, Winter Term 2013/ Le Bouveret, Switzerland 

Voluntary Help for locals in a retirement House / Chalatenango, El Salvador 

References

Mr. Jerome Civet

Front Office Manager

[email protected]

La Cour des Augustins

Rue Jean-Violette 15

CH- 1205 Geneva - Switzerland


Ms. Christine Schroter

Intership and Career Coordinator 

[email protected]eges.edu

English-Gruss-Strasse 43,

CH- 3902 Brig, Switzerland.