Introduction

My goal is to gain experience and deliver high-value service to upscale client for their levels of satisfaction; interacting with the guest for quick resolution of their problems and providing high quality customer service.

Education

Education
Oct 2012 - Dec 2015

Bachelor International  Business in Hotel and Tourism Managment

Cesar Ritz College Switzerland

Brig, Switzerland

Jan 2012 - Jul 2012

English Certificate

Kaplan International Language School

New York, United States of America

Jan 2011 - Dec 2011

English Language School

Escuela Americana

San Salvador, EL Salvador

Jan 2000 - Nov 2009

HIgh School Diploma

San Francisco School

San Salvador, EL Salvador

Work History

Work History
Sep 2014 - Mar 2015

F&B Intern 

La Cour des Augustins                                                       Geneva, Switzerland

· Breakfast Service: Setting up and preparation of the buffet, Room Service and Hygienic Cleaning Procedures  to the kitchen and breakfast area.

· Minibar: Stock Management and Expire Date Control.

· HousekeepingTurn over service and cleaning of public areas.

· Additional Tasks: Accompanying the guest to their room, Operation of  Equipment Function. 

 


Skills

Skills

Microsoft World

Intermediate

Microsoft Power Point

Intermediate

Microsoft Publisher

intermediate

Microsoft Excel

Basic

Language

Spanish - Mother Tongue

English - Fluent Spoken, Fluent Written

French - Basic Spoken, Basic Written

 

Extra Curricular Activities

Library Assistant / Spring Term 2013/ Le Bouveret, Switzerland

Resident Assistant / Spring Term 2013 / Le Bouveret, Switzerland

Theater Performance / Spring Term 2013, Winter Term 2013/ Le Bouveret, Switzerland 

Voluntary Help for locals in a retirement House / Chalatenango, El Salvador 

References

Mr. Jerome Civet

Front Office Manager

Fom@lacourdesaugustins.com

La Cour des Augustins

Rue Jean-Violette 15

CH- 1205 Geneva - Switzerland


Ms. Christine Schroter

Intership and Career Coordinator 

christine.schroeter@cesarritzcolleges.edu

English-Gruss-Strasse 43,

CH- 3902 Brig, Switzerland.