Team Leader Customer Service for Consumer Market
- As a Team Leader I lead a 23 employees team in the company’s spirit and values and I am assuring that my people are always motivated enough and envolved in what they do so they can acheive monthly objectives as sales, quality and effieciency.
- I manage various projects in order to achieve departments targets
- I recruit the right people and make sure I give them all the information and support they need to shorten the learning curve and to perform internal standards through regular feedback and coaching
- I’m fully responsable of my team’s performance management.
- I recommend quarterly performance ratings , biannual and annual during the Perfomance Dialog
- I make sure that all consultants are trained in the following areas : consultative selling and retention tactics , policies, procedures and rules
- I organize and distribute human resources in the workplace and monitor daily activity ; I measure and report on progress in achieving the objectives and the results of team