Diana Fernandez Baez

  • Kissimmee, Florida

Work History

Work History
Nov 2014 - Feb 2015

Customer Service Associate

Wawa
— Customer Service Associate Maintain customer relationship by responding to inquiries. Prepare for customer inquiries by studying products, services, etc. Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer engagement. Prepare orders according to customers request. Operate the cash register, maintain proper cash levels in register drawer, etc. Many other responsibilities.
Apr 2014 - Nov 2014

Assistant Manager

Magic Burgers LLC
— Assistant Manager Ensure positive guest service in all areas. Supervising maximum of 10 employees per shift. Deal with last minute schedule changes, kitchen mess-ups, inventory problems, etc. Being a good teacher and role model to employees. Making daily bank deposits from the company, keeping track of any shortage or overage of cash registers, monitoring constantly the daily revenue of the store. Ensure safety procedures all being followed by all employees. Resolve all issues customers and employees may have in timely matter. Many other responsibilities.
Jan 2013 - Apr 2014

Dispatcher

Casyal Trucking Inc
— Dispatcher All dispatcher job duties and responsibilities.
Apr 2012 - Jan 2013

Front Desk Assistant

Mavericks High School
— Front Desk Assistant Greeting visitors and provide late passes for students. Answer all incoming calls to the school. Assist secretary in any needs. Excellent communication skills, accurate typing, data entry skills, knowledge of all office procedures. Many front desk receptionist duties and responsibilities.

Education

Education

High School

South Park High School (Buffalo,New York)

High School Diploma

 

Notes

Data entry skills, great communication skills, multi-tasking, hard worker, quick leaner, and ability to assume responsibility. Work well under pressure, worked both as a crew member and independently, many other skills.

 

Bilingual/ Fluent in both English and Spanish.

 

References available upon request.