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Work experience

Nov 2004Dec 2013

DANE-National Department of Statistics-Bogota

DANE-National Department of Statistics-Bogota
Colombia Client service agent Main tasks: Administrative, technical and support. Coordinate and support clients in reporting and submitting all relevant information to the department. Responsible for the collection of data for 90 companies(balance sheets, assets, liabilities, revenue, social benefits, human capital training cost, interest on debt, etc). Foster and maintain communication channels with stakeholders in targeted companies to ensure accuracy, quality and timeliness of the data requested. Verify, validate, reconcile and consolidate data received. Main achievements: Completed all requested data collection within allowed time.
Feb 2002Oct 2004

Call Center Agent

ARLOZ GROUP-Bogotá, Colombia
Call center agent Main tasks: Provided prompt and courteous customer service in a call center setting Answered, screened and transferred all inbound and outbound calls. Performed data entry documenting personal information. Scheduled and organized logistics of service calls. Copying/Faxing and filing Paperwork pertaining to scheduling. Took inbound calls for providing service and product information Resolved customers' technical issues over the phone Up-sold services to existing customers Main achievements: Was recognized and praised as best internal customer service agent based on an independent internal evaluation.


Secundary School

Colegio Simon Rodriguez


Universidad Piloto de Colombia