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Summary

I describe myself as centered on the customer's needs. I am enthusiastic, dynamic, positive and I always give my best. I strongly believe the foundations for success are hard work, communication and cohesion. My mind is keen for sales. My goal is too make a difference to each customer that enters the store by making sure that my service was excellent even If I am not able to sell a piece I know that the person will come back because he valued the service.   

Work experience

Jan 2012Feb 2015

Assistant Manager

Pakside Unipessoal Lda
Choosing and buying collection directly working with suppliers§ Motivating and coaching team of 15 (customer service, product knowledge, selling point and techniques)
Ensure retail standards to the highest level
Daily briefings
Planning day to day business(daily goals and area covers)
Day to day running of the store(Administration, back office, feedback, payroll, planning, cash and banking)
Analyzing sales statistics of the items to be able to increase the sales of low sales items
Stock replacement(stock control, inventories)
Control costs and stock loss
Product training(in charge of providing training to sales assistants to increase their capacities of sales and knowledge of the product)
Dealing with customer queries, cash transactions, mail orders
Apr 2011Dec 2011

Sales Assistant

Pakside unipessoal lda
Cashier
Providing product knowledge and styling advices
Keeping Shop up to standards at all the times
Carry out stock replacement

Running the store on daily duties
Key holder of the store
Responsible for Bank Deposits
Jan 2009Nov 2010

Department Manager

charm hotel quintinha de são joão
Stock Management
Responsible for personal assignments as payroll, schedules, spa programs
Physiotherapist and Masseuse

Dec 2007Apr 2009

Conflict Management & Leadership Trainer

Lusitanaforma
Trainer of trainees 
Preparing classes
Classes tutorials
Explanation of contents
Evaluation & Correction of contents




Education

Sep 2003Jul 2007

Physiotherapy

Universidade de aveiro
Bachelor and Degree

Languages

French
Conversational level
Spanish
Fluent
English
Near Native
Portuguese
Native

Computer skills

in user's perspective and operating systems Windows and Mac OS X