• 1098WN Amsterdam
Diana Bezugo

Diana Bezugo

Sales & Customer Support

Summary

I describe myself as centered on the customer's needs. I am enthusiastic, dynamic, positive and I always give my best. I strongly believe the foundations for success are hard work, communication and cohesion. My mind is keen for sales. My goal is too make a difference to each customer that enters the store by making sure that my service was excellent even If I am not able to sell a piece I know that the person will come back because he valued the service.   

Work History

Work History

Assistant Manager

Jan 2012 - Feb 2015
Pakside Unipessoal Lda
Choosing and buying collection directly working with suppliers§ Motivating and coaching team of 15 (customer service, product knowledge, selling point and techniques)
Ensure retail standards to the highest level
Daily briefings
Planning day to day business(daily goals and area covers)
Day to day running of the store(Administration, back office, feedback, payroll, planning, cash and banking)
Analyzing sales statistics of the items to be able to increase the sales of low sales items
Stock replacement(stock control, inventories)
Control costs and stock loss
Product training(in charge of providing training to sales assistants to increase their capacities of sales and knowledge of the product)
Dealing with customer queries, cash transactions, mail orders

Sales Assistant

Apr 2011 - Dec 2011
Pakside unipessoal lda
Cashier
Providing product knowledge and styling advices
Keeping Shop up to standards at all the times
Carry out stock replacement

Running the store on daily duties
Key holder of the store
Responsible for Bank Deposits

Department Manager

Jan 2009 - Nov 2010
charm hotel quintinha de são joão
Stock Management
Responsible for personal assignments as payroll, schedules, spa programs
Physiotherapist and Masseuse

Conflict Management & Leadership Trainer

Dec 2007 - Apr 2009
Lusitanaforma
Trainer of trainees 
Preparing classes
Classes tutorials
Explanation of contents
Evaluation & Correction of contents




Education

Education

Physiotherapy

Sep 2003 - Jul 2007
Universidade de aveiro
Bachelor and Degree

Languages

Skills

French

Conversational level

Spanish

Fluent

English

Near Native

Portuguese

Native

Computer skills