Chandermouli Vg

Chandermouli Vg

Summary

~ Over 12 years of experience in ~

-Process Management -Operations & Quality- Process Improvement

-Language Dependent Operations-Transition Management -Process Migration

-Training/ Skill Development-Crisis Management-SLA Management

-Escalation management-Capacity Planning-Team Management

  • Presently: Freelance French Translator and Cross Cultural Consultant
  • Formerly: Head- Culture & Foreign Language Education- Satyam Computer Services. 

                        :Manager-Operations-Hewlett Packard Business Process Delivery Organization 

Interest

Theatre, Travel and Readiing.

  • Professional stage artist : English and French plays
  • Travelled widely in India and abroad (specifically Europe)
  • Ardent reader of fiction

Skills

Skills

Cross cultural expertise and multi lingual skills

Fluent in English, French &Tamil and an excellent understanding of Hindi. Working knowledge of Spanish Sound understanding of linguistic nuances of languages such as Portuguese, German, Chinese and Japanese. High cultural intelligence Easy cross cultural assimilation. Professional French translator and Interpreter Done professional theatre in French and English

Team management

Allocating work to subordinates, ensuring timely completion. Recruiting, mentoring and motivating team members to achieve the desired target. Identifying training needs and imparting training to them to enhance their skill levels.

Training and development

Identifying training needs across levels required for different roles in Culture and Foreign Language Education. Conceptualising & developing training & development initiatives. Scheduling & executing Monthly training calendar, evaluating training programs and collating feedback. Imparting effective training programs through use of audio-visual aids and responding to queries in a spontaneous manner. Preparing training modules and coaching teams on these skill sets.

Operations and process management

Operations Management   Defining service standards and guidelines that serve as benchmark for excellent service delivery. Framing work direction and plan for the associates after thorough assessment of their capabilities. Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity. Implementing systems and procedures to achieve maximum efficiency in various operations; spearheading process improvement initiatives. Setting up targets, SOPs & SLAs. Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning. Executing Quality Projects for reducing costs and improving processes.    Process Management   Mapping business requirements and coordinating in developing and implementing processes in line with guidelines. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.

Work History

Work History
Dec 1996 - Present

French Translator and Cross Cultural Consultant

Freelance

- High quality translation/interpretations from French-English-French- Cross cultural training

Feb 2006 - Oct 2009

Head-Culture and Foreign Languages

Satyam Computer Services Limited

Growth Path:

Deputy General Manager : Feb’06-Jun’07

Head- Culture and Foreign Language Education : Jun’07-Oct'09

Accountabilities:

  • Providing training in culture and foreign language education.
  • Promoting culture and foreign language learning.
  • Setting up consistent methodology in culture and language learning organisation wide- both  onsite & off shore.
  • Managing the delivery of language programs, culture awareness programs and personal grooming programs.
  • Designing and delivering customised country specific culture programs.
  • Outlining the process for foreign language learning at all levels
  • Collaborating with other knowledge management teams to promote web based learning tools.
  • Facilitating and delivering diversity related webinars.

Highlights:

  • Evolved and launched Cross Cultural Operational Effectiveness Programs customised for global locations of the company.
  • Successfully designed and delivered work shops for clients like Arcelor Mittal on Indian Culture in English and French for French Clients in Belgium and France.
  • Designed, launched and executed a new learning product comprising innovative language training methods. My product won the learning star award of the year 2006-2007 in Satyam Learning Centre.
  • Launched survival language kits in various languages aimed at short term travellers and launched various foreign language awareness & appreciation programs at Entry level & with Business units through a well defined methodology.
  • Delivered French language appreciation programs and with consistent high feedback rating. Highest being 5 on a 5 point scale.
  • Launched culture and language blogs on the organisation blog site - an innovative approach to learning across the organisation.
  • As part of the corporate strategy to promote foreign language knowledge, authored the following research based papers –“Is Foreign Language Knowledge Important in Business?” and “Do Foreign Languages Play Any Role in Outsourcing?”
May 2003 - Jan 2006

Manager-Global Language Center

Hewlett Packard BPDO

Growth Path:

Supervisor (Purchasing Administration) : May’03-Jan’05

Manager (Global Language Centre-European Language Operations) : Feb’05-Jan’06

Accountabilities as Manager (Global Language Centre):

  • Setting-up and managing language related business processing activities and language resources needed to support the day-to-day operations of the department and to achieve the business plan.
  • Providing general supervision to lower level Managers by coaching and mentoring them in day to day operational activities.
  • Developing retention strategy and pro-actively address attrition concerns.
  • Developing and enhancing the existing unique language accuracy methodology resulting in improvement of language quality.
  • Organising the team into language and processing towers cutting across all language dependent processes.
  • Ensuring adequate systems, processes and people were in place within a short time frame.
  • Managing a team of 100 people with 3 people managers as direct reports.

Highlights:

  • Established a language combined with functional competency model resulting in Operational stabilisation in a short time frame.
  • Established and espoused the model of in-house outsourcing of language dependent activities and at the same time maintaining one single customer interface.
  • Successfully changed customer perception about delivery of such model by meeting & exceeding expectations.
  • Consistent performance resulting in top performance rating for the third year in a row.

Accountabilities as Supervisor (Purchasing Administration):

  • Managing the purchasing administration operations (PAd) for France & Germany and In-charge of transitioning operations into Bangalore with a team of 25 people including 2 Team Leaders.
  • Streamlining the purchasing administration process to European and global standards.
  • Exploring and implementing process improvements using quality methodologies such as Six sigma measures.

Highlights:

  • Successfully transitioned purchasing administration activities for France and Germany on a tight schedule from Barcelona and Germany.
  • Built strong relationship with HP teams to ensure smooth transition during course of stay in Spain & Germany.
  • Efficiently managed and groomed the team of language experts to balance language skills with business processing components resulting in a positive VOW.
  • Completed a six sigma Green belt Project resulting in 12 HC savings and operational standardisation world wide.
Apr 2002 - May 2003

Consultant-French Language

Polaris Software Labs Limited

Accountabilities:

  • In-charge of French translations/interpretations for a prestigious project with a French Aerospace company.

Highlights:

  • Efficiently performed on time and high quality translations.
  • Established glossary of standard terminology for future translation work so as to avoid effort duplication.
  • Bagged team excellence award for the successful BAAN migration project with special mention on the translation quality contributing to the success of the project.
1998 - 2000

Contract Management Officer

Enginers India limited

Accountabilities:

  • In-charge of day to day operations of office administration.
  • Liaising with various local statutory bodies (Tax, Social Security, Customs etc.) and coordination of inter-organisational activities with the concerned departments (Legal, Finance & accounts, etc.)
  • Co-ordinating for internal business development/administrative requirements (Organising contractual discussions / meetings, official entertainment etc.) and sourcing of new jobs for the company.
  • Ensuring compliance of various local statutory requirements (submission of annual declarations and regulation of monthly payments to tax and social security authorities).
  • In-charge of arranging and organising accommodation for deputed company employees as well as visitors from head office.
1998 - 1998

Administrative officer

Tunisian Embassy

Accountabilities:

  • In-charge of day to day operations of office administration.
  • French document management
1996 - 1997

Contract Management Officer

Engineers India Limited

Accountabilities:

  • In-charge of day to day operations of office administration.
  • Liaising with various local statutory bodies (Tax, Social Security, Customs etc.) and coordination of inter-organisational activities with the concerned departments (Legal, Finance & accounts, etc.)
  • Co-ordinating for internal business development/administrative requirements (Organising contractual discussions / meetings, official entertainment etc.) and sourcing of new jobs for the company.
  • Ensuring compliance of various local statutory requirements (submission of annual declarations and regulation of monthly payments to tax and social security authorities).
  • In-charge of arranging and organising accommodation for deputed company employees as well as visitors from head office.

Education

Education
1994 - 1996

M.A

Jawaharlal Nehru University
1990 - 1993

B.Sc

Loyola College

Certifications

Certifications

Managerial Effectiveness Program

Duke and Satyam

Certified Professional Behavioral Analyst

Turning point

ISO Internal Auditor

Bureau Veritas International

Six Sigma Green Belt

Hewlett Packard

Basic and Intermediate level in Spanish

Instituto Hispana

Superior Diploma in French

Alliance Francaise