Skills

Skills

C++ & Java

Auto CAD

Adobe Illustrator / Adobe Photoshop

MS Office 2007

Work History

Work History
Nov 2012 - Present

Relationship Executive

Musafir.com
  • Provided innovative travel management consulting to medium and large-scale organizations to develop, and establish promising relationships, focusing on business expansion and product development, based on up-to-date market trends, to drive sales and reach annual targets.
  • Answer customer's questions about products, prices, product uses, and credit terms.
  • Contact regular and prospective customers to demonstrate products, explain product features.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Provide customers with product overview and catalogs.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Negotiate details of contracts, and prepare sales contracts.
  • Developed and presented MIS travel analysis reports to clients, advising better travel management policies that helps eliminate overheads and implement market competitive strategies that stay in line with their organizational structure.
  • Train customers' employees to operate the product.
  • Coordinated business groups in conducting various conferences and events in Dubai
  • Executed additional tasks to help new team members to familiarize with company processes and to include them in own client/prospect meetings.
  • Devised effective solutions to resolve any service/quality related issues faced by clients with the travel support team at all stages.

Key Responsibility Areas

  1. Business Development: Identify prospective companies across UAE & introduce their key managements to Musafir Business, the company's specialized travel service for organizations.
  2. Travel Consulting: Launch business with companies & provide them with custom-made online & offline travel solutions.
  3. Relationship Management: Maintain relationships with existing clients & ensure that company standards are maintained in client interactions with all company departments.
  4. Business Conceptualization: Define the company portfolio at self-sponsored events, travel exhibitions, trade shows & promotions
Jan 2012 - Oct 2012

Sales & Marketing Executive

Musafir.com
  • Listening to customer requirements and presenting appropriately to make a sale
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Cold calling to arrange meetings with potential customers to prospect for new business.
  • Responding to incoming email and phone inquiries.
  • Acting as a contact between a company and its existing and potential markets.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information.
  • Negotiating on price, costs, with buyers and managers.
  • Challenging any objections with a view to getting the customer to buy.
  • Advising on forthcoming product developments and discussing special promotions.
  • Creating detailed proposal documents.
  • Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Gaining a clear understanding of customer's businesses and requirement.
  • Making accurate, rapid cost calculations and providing customers with quotations.
  • Attending team meeting and sharing best practice with colleagues.
Mar 2011 - Nov 2011

Techncial Customer Service Representative

3 Hutchison Global Services
  • Worked in a fast-paced KPO to take incoming technical calls from customers.
  • Listen then analyze, troubleshoot and resolved technical issues for voice, internet or data installation and connection issues & device operation.
  • Configure and troubleshoot client's equipment or simply educated customers. In the event the issue cannot be resolved, escalated the call to the next tier of support or arrange dates, times & access arrangements for a service call.
  • Cross sell additional services.
  • Utilized multiple computers and databases to record of the results of your interactions.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Handled customer inquiries, complaints, billing questions and payment extension/service requests.

Education

Education
Aug 2006 - May 2010

Bachelors of Engineering

Ramrao Aidik Institute of Technology

PROJECTS COMPLETED DURING THE COURSE:

Ø GSM Based Home Appliance System:

  • Generating and also saving electricity with the help of GSM modem.
  • To activate and deactivate the home appliances (heater, electric iron, switches, washing machines) with the help of GSM modem.
Apr 2002 - May 2006

Diploma

Babasaheb Gawde Institute of Technology

PROJECTS COMPLETED DURING THE COURSE:

Ø Green House Conditioner:

  • Artificial growth of plants through bulbs, water pumps and fans using microprocessors and their delay subroutine programs.