Operation Analyst

  • Hyderabad

Work History

Work History

Warehouse Operation Ececutive(Deputation)

  • Responsible for Vendor owned inventory VOI management and JIT process setup and operations
  • Looking after JIT, Inbound buy morning, Same day processing, Outbound By evening
  • Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Managed warehouse operations and contents by establishing and monitoring security procedures and protocols
  • Ensured efficient utilization of space and mechanical handling equipment, ensuring quality, budgetary targets are met
  • Controlled inventory levels by conducting physical counts; reconciling with data storage system
  • Maintained physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
  • Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Completed warehouse operational requirements by scheduling and assigning employees; following up on work results
  • Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

Customer Care Service

Gati Ltd.
Sep 2007 - Present
  • Provided high level of customer service by understanding the diverse needs of customers to resolve customer’s complaints at MD Escalation level and coordinate with various stakeholders resulting in improved policies and processes for the organization
  • Managed team of customer care executive for handling MD Level complains
  • Conducted in-depth investigation and analysis on escalated cases referred by Top Management Team and the respective stakeholders
  • Developed strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement
  • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses
  • Resolved product or service problems by clarifying the customer's complaint
  • Determined the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Analyses for Revenue growth section of Pick up coordinator for PAN India operations
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepared product or service reports by collecting and analyzing customer information

Business Operational Analyst

Gati Ltd.
Sep 2007 - Present
  • Evaluated existing inventory control procedures and correcting them as required
  • Kept tight control on current inventory in hand and take corrective measures to reduce it
  • Monitored operational performance of new customers on board
  • Rolled out strategic plans for operations at Operational Unit level
  • Identified the bottlenecks of the existing system and suggest methods to improve
  • Optimized operational efficiency and Services Delivery through strong monitoring and reviewing mechanisms
  • Monitored and solved day to day issues coming from operational unit level
  • Provide business planning assistance; helped to maintain service contract accounts to address customer renewal issues
  • Installed accountability of performance through periodic measurements of effectiveness and Pan India Incentive plan
  • Designed and develop operational performance metrics and targets
  • Conducted research, investigate workflows, business procedures, and recommend changes
  • Monitored revenue generation from top customers and analyzing the revenue trend
  • Identified and solved operational issues which are customers specific or region specific
  • Coordinated with web team to develop new forms for operations
  • Contributed in strategic planning and execution stages for aggressive business expansion

Professional Snapshot

Result driven management leader with over 7 years comprehensive experience in Logistics domicile, with specific expertise in process mapping, process revamping, network Design and Optimization , setting up ground operations, customer care services


Currently working as Operations Manager with SCM operation at Gati KWE Ltd and taking care of warehouse operations and Vendor owned inventory management at Hyderabad facility.


Ability to instill vision and achieve company goals, strong understanding and exposure of logistics business specifically in areas of Warehouse Operation, Business Solutions, manpower planning, Business Excellence & network expansion. An Out-of-the-Box thinker with a proven track record of providing innovative and right solutions to the clients.


Key Skills and expertise

  • Business operation analysis
  • Operations and Process Management
  • People management and building up highly motivated team for future business challenges
  • Business process modeling
  • Training and development
  • Warehouse Management, VOI and JIT process setup