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Work experience

Work experience
Jul 2005 - Present

Senior Technical Support Analyst

NEC Corporation of America
  • Supervise a team of technical professionals to provide support to over 1000 users on various business applications including Microsoft Office and the Cisco VPN client.
  • Maintain Active Directory and Microsoft Exchange accounts for users.
  • Track trouble calls through Track-It software and assign calls to technicians based on their skills and availability.
  • Dell certified technician.
  • Utilize Symantec Ghost to image PC's for deployment.
  • Create instructional documentation on various applications and procedures to ensure ease of operation for our end users.
  • Perform regular maintenance on PC based computer systems as well a variety of printers.
  • Maintain and troubleshoot network related issues.
  • Interact well with all levels of users on a daily basis.
Sep 2004 - Jul 2005

Desktop Support Specialist

Heritage Auction Galleries
  • Provided technical support to over 300 users on various proprietary applications and Microsoft Office applications on both the PC and Macintosh platforms.
  • Responsible for creating instructional documentation on various applications and procedures to ensure ease of use for our end users.
  • Traveled extensively to out of state auctions as an on site technician for LAN and WAN based support as well as emergency technical resolution for live auctions being held at various locations across the country and live on eBay.
  • Provided personal technical support to company's owners, President and CEO including in home technical support.
  • Duties also included maintaining and troubleshooting network related issues as well as perform regular maintenance on PC and Macintosh based computer systems and a wide variety of printers.
Aug 2002 - Aug 2004

Desktop Support Specialist

The Art Institute of Dallas
  • Duties included providing technical support to over 1500 users on both the PC and Macintosh platforms.
  • Responsible for the successful migration of both the faculty and the student body from the Macintosh OS 9.2.2 platform to the Macintosh OS 10.2.8 platform.
  • Successful in implementing several software packages including Apple Remote Desktop, which focus on keeping the Macintosh units updated with the current educational, and productivity packages as well as all operating system updates.
  • Instructed informational classes on a regular basis serving the faculty, staff and student body, focusing on the functionality, performance and abilities of both the PC and the Macintosh platform.
  • Performed regular computer maintenance as well as troubleshoot software and hardware problems on both the PC and Macintosh platforms, including both workstations and servers. I utilized Symantec Ghost to maintain and re-image PC's as necessary.
  • Responsible for the maintenance and troubleshooting of problems with printers and plotters.
  • Duties included maintaining and troubleshooting network related issues, as well as maintained voice/data cable routing, maintenance and connectivity.
Dec 2001 - Aug 2002

Network Manager / CAD Engineer

WRA Architects
  • Responsibilities included maintaing, troubleshooting and repairing various PC systems.
  • Responsible for all data cabling and connectivity.
  • Redesigned employers website for a more modern and professional appearance.
  • Trained in a new CAD software suite (DataCAD).
  • This position, while both enjoyable and reliable, held no future growth or advancement opportunities. I resigned this position to accept another position with greater opportunity.
Dec 2001 - May 2002

Flooring Sales Associate

The Home Depot

  • Flooring Salesman, handling such products as hardwood flooring and carpets as well as vinyl and ceramic tile.
  • Instructed a class every Saturday on the installation and maintenance of ceramic tile flooring.
  • I accepted this part time position while also working for WRA Architects to gain extra income and try to bring my family back to a more stable financial position after several months of unemployment and unsatisfactory commission sales.
Sep 2001 - Dec 2001

New/Used Car Saleman

Bledsoe Dodge

  • Employed as a New Car Salesman for four months while continuing to seek employment in my career field. I resigned this position when offered a position with WRA Architects.
  • I believe this experience would show that I am not afraid of hard work, or the challenge of working outside of my comfort zone when the situation requires it.
Mar 2001 - Sep 2001

Seeking Employment

Unemployed
  • After being laid off from Clover Technologies in march of 2001, I searched unsuccessfully for employment until September of that same year.
Aug 1999 - Mar 2001

Network Manager / CAD Department Manager

Clover Technologies Inc.
  • Provide administration and support of local area network under a Microsoft Windows NT 4.0 environment while also providing support to Windows 95, 98 and 2000 operating system users.
  • Provide administration and support to Microsoft Exchange Server (Ver. 5.5) and it's clients.
  • Manage technical support needs for clients, both in-house as well as those in the field.
  • Oversee as well as perform typical hardware maintenance, including troubleshooting, repair and modifications of computer systems.
  • Consultant for the evaluation and recommendation of all computer hardware, software and peripheral purchases for my last three employers.
  • Consultant for website development, design and efficiency.
  • Manage a group of professionals responsible for the creation and publishing of professional documentation, utilizing AutoCAD software for various industries such as Telecommunications, Architectural, Civil, Mechanical and Electrical Engineering.
Mar 1996 - Aug 1999

LAN / Desktop Support and CAD Engineer

Piazza Engineering Inc.
  • Responsible for the creation and publishing of professional documentation, utilizing AutoCAD software for various industries such as Mechanical and Electrical Engineering as well as Plumbing.
  • Proficient in the use of AutoCAD software in various industry applications including Electrical and Mechanical Engineering.
  • Provide administration and support of local area network under a Microsoft Windows NT 4.0 environment while also providing support to Windows 95, and 98 operating system users.Manage technical support needs for clients.
  • Oversee as well as perform typical hardware maintenance, including troubleshooting, repair and modifications of computer systems.
  • Consultant for the evaluation and recommendation of all computer hardware, software and peripheral purchases.
  • Consultant for website development, design and efficiency.
Feb 1993 - Mar 1996

Desktop Support / Project Manager / CAD Manager

Hughes Technical Services Inc.
  • Duties included network administration, user support, repair and maintenance of network and computer hardware.
  • Served as project manager supervising a team of both employees and contractors for the installation of DirecTV satellite systems in the Dallas/Ft Worth area.
  • Manage a group of professionals responsible for the creation and publishing of professional documentation utilizing AutoCAD software for various industries such as Telecommunications, Architectural, Civil, Mechanical and Electrical Engineering.

Objective

I am seeking a position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Education

Education
Aug 2009 - Present

Bachelor of Applied Sciences

Dallas Baptist University

Pursuing a Bachelor of Applied Science degree with a major in Psychology.

Jan 2007 - Aug 2009

General Studies

Mountain View College

Completing core classes to transfer to a four year college in pursuit of my Bachelor's degree.

Jul 1991 - Jul 1993

Associates of Applied Science

ITT Technical Institute

Achieved an Associates of Applied Science degree with a major in Computer Aided Drafting.

References

References

Brian Shipman

Mike McKee

Scott Griffith

Bob Henry