Dusten Lee Harward

Technology Specialist & Project Manager

Summary

Business minded individual with experience in small business management, information technology, custom database and web development. Able to quickly learn and master new technology; proficient in a wide range of computer systems, coding languages including HTML, CSS, PHP, and others. Very knowledgeable regarding social media tools such as Facebook, Twitter, YouTube, Wordpress, Blog management, Email marketing, and website and video development.

Work History

Work History
Jan 2011 - Present

Marketing & Technology Coordinator

DHarward Marketing/Lake Norman Tech

www.dharward.com - www.lakenormantech.com

  • Teach classes at the Lake Norman and Mooresville chambers of commerce about social media and its benefits
  • Managed web and graphic design projects
  • Market research to find new strategies for increasing market reach 
  • Customized branding campaigns, through the use of individual company websites, Facebook, and Twitter profiles
  • Graphic Design for outdoor marketing displays, brochures, rack cards, and business cards to match website or current marketing materials
  • Track and report ROI for social media investment for each client and assist in developing continued overall social strategy
  • Manage and maintain company websites for many small businesses
  • Provide on-call IT services for any upcoming technical issues
  • Server system management
Jan 2011 - Dec 2014

Technical Director & Marketing Coordinator

Vermillion Creative
  • Custom website design, development, management and maintenance
  • Managed web development projects for both client and vendor relationships
  • Coordinated support issues between support technicians to quickly resolve client issues. 
  • Custom database design, implementation and maintenance
  • Integrated media campaign and management
  • Evaluation of marketing campaign effectiveness
  • Development of custom branding and marketing strategy
  • Coordinate with server side administrative services for outages and advanced technical issues.
  • Provide server and email support as needed
Sep 2010 - Dec 2010

Social Media Marketing Intern

Focus on The Family

www.focusyourstory.org (Site No longer live)

  • Leveraged social media tools to communicate brand impact to prospective and incoming students, alumni, parents, and other academic institutions
  • Collaborated with a team to increase brand awareness and prepare content for the student blog
  • Customized and managed student blog to effectively communicate brand impact and increased traffic to school website through the use of the blog and other social media tools.
  • Produced informational videos to promote the institute
Jun 2005 - Aug 2010

Desktop Support Technician

NetCarolina
  • Managed small business marketing campaigns
  • Customer relationship management and account management.
  • Serviced customer trouble calls: technical troubleshooting within an enterprise environment involving system crashes, and data recoveries, engaged and tracked priority issues, documented issues, and closed trouble tickets. User manual/ documentation creation
  • Windows Operating Systems – Windows 7, XP, Server 2008, Server 2003, Small Business Server 2003, Exchange 2003, Email Support, Accounting System Support 
  • Web Site Design: ASP.NET, HTML and CSS, software design – Visual Studio 2008.

Other Technical Experience

Technical Director - Life Fellowship

January 2014 – Present

  • Operate audio equipment
  • Setup/teardown of stage equipment
  • Live band audio mixing

Audio/Visual Engineer - Crossway Community Church

August 2006 – March 2012 (5 years 8 months)

  • Operate audio/lighting equipment
  • Special event and stage production lighting
  • Weekly setup/teardown of stage equipment for campus ministry

Audio/Visual Engineer - Cliffdale Christian Center

April 1999 – June 2005 (6 years 3 months)

  • Operated audio/visual equipment
  • Editing and mixing audio
  • Stage lighting

Education

Education

Website Development Portfolio