Dhanraj K

Dhanraj K




Incident/Request management

Active directory/SCCM 2007

Windows XP/7 troubleshooting


I hereby declare that the above-mentioned details furnished by me are true to the best of my knowledge and belief.

Place : ChennaiYours Sincerely,


Personal Profile


Fathers name :S.Krishnaraj

Date of Birth :24.10.1984

Marital status:Married

Languages known:Tamil, English and Kannada

Passport no.        :          L3045491

Passport expiry date           :          22/08/2023

Permanent Address:          45/53, Vishaga Thottam Street,



                                                            Tamilnadu, India.


  • Reading technical magazines
  • Listening to music
  • Playing chess and cricket

Career Objective

To achieve excellence in working as an IT professional offering technical support and solutions for achieving business results where my challenging quest are used to maximize growth of the organization and to grow the organization.

Work History

Work History
Apr 2011 - Present

IT consultant

Logica India Pvt Ltd (A CGI group company)
  •  Attending inbound/outbound calls to provide IT supportfor British council project
  •  Windows XP/7 troubleshooting
  • Active directory tasks - Managing users/groups/computers/domains/organizational units
  • Software installation via SCCM 2007
  • Incident Management
  • Request Management
Aug 2009 - Sep 2010

Executive – SWITCH

Alcatel Lucent Network Management Services Ltd
  • As a Centralized NOC engineer. provided 2nd level support for telecom issues.
  • Fault Handling for the South switches and rectification within SLA.
  • Operation and Maintenance of Siemens EWSD Switch.
  • Support for PRI and POI related issues.
  • EWSD Switch Cp113E Regular Routine Backups.
  • Taking regular Back up of CDR files for all the South Switches.
Dec 2007 - Jul 2009

Sr. Lead Officer

Bharti Airtel Services Ltd
  • As a switch engineer. provided 2nd level support for airtel fixedline issues.
  • Fault handling for the south switches and rectification within SLA.
  • Support for BRI and PRI related issues.
  • Subscriber activation/de-activation/modification.
Nov 2004 - Dec 2007

Customer Support Engineer

Softbankk Microsystems Pvt. Ltd
  • As a customer support engineer, provided on-field tech support for hp printer issues.
  • Handling products like hp range of Laserjet, Deskjet, Dot matrix printers and Scanners.
  • Attending Corrective Maintenance Calls, Preventive Maintenance calls, Installation Calls.
Jul 2003 - Oct 2004

Associate Customer Engineer

HCL Infinet Ltd
  • As an engineer, provided on-field tech support for photocopiers and PBX systems.
  • Handling Office Automation Products like Toshiba range of Digital and Analog Copiers.
  • Handling Ericsson, Samsung, Spectrum, Karel Digital and Analog EPABX systems.
  • Attending Corrective Maintenance calls, Preventive Maintenance calls and Installation calls.


Dec 2006 - May 2010


MIT Campus/Anna University

Secured 63%

Jul 2000 - Apr 2003


C.S.I polytechnic college


Jun 1996 - Apr 2000


Sri Ramakrishna Saradha Hr. Sec. School

Secured 74%


Feb 2014 - Present

ITIL v3 Foundation 2011