Independent worker but works well as a team member. Self motivated, hard worker. Possesses general knowledge of major computer systems and programs including Windows, Unix, OS X, Word, Excel, and Access. Knowledge of the OSI model of networking and how it relates to TCP/IP and ATM protocols. Fast learner.
Oct 2010 - Mar 2011
Installed and tested data communications equipment located within central offices and customer sites.
2001 - 2004
Repaired, maintained and installed mission critical systems. Took part of a major system upgrade. Responsible for maintaining and organizing issued tool kits and communal tool sets for a shop of a dozen people. Was Responsible for maintaining and ordering small parts for shop use. Researched and implemented the most economical approach to build fiber-optic cables. Maintained a physical library of manuals and military technical orders for the shop. Assisted in the detection and repair of a critical fiber-optic outage earning a coin from the Wing's Command Chief. Served four months in Saudi and Qatar in support of Operation Southern Watch and Operation Iraqi Freedom; assisted in the move from Saudi to Qatar.
2001 - 2001
Learned basic electronics including passive DC circuits. Learned basics of AC circuitry and digital devices. Learned how to operate basic electronic test equipment including multi-meters, O-scopes, and BERTs. Learned basic Cisco network setup and maintenance. Learned tactical and fixed PBX system.
2000 - 2001
Learned military protocol and discipline.
2000 - 2000
Worked packing and sorting fruit. Maintained the system that placed stickers on fruit. General clean up and setup of equipment before and after the start of each day. Stacked palates.
1999 - 2000
Internet and Cell Phone CSR
Worked as a representative to resolve technical issues with dial up service and cell phone issues. Resolved customer's billing issues, upgraded phone service including equipment and rate plans. Worked as a senior representative assisting other representatives with technical assistance and customer complaints.
2004 - 1996
Installed and tested network and computer systems for a joint organization. Built various cable systems including standard serial, telephone, Ethernet, and fiber-optics. Installed power from three phase to standard 110 and 220V. Worked closely with engineers and project managers to find solutions to unique configurations. Took initiative to research and write up easy to follow guides on new equipment.