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Devon Hopper

Summary

Broad technical expertise resulting from over 20 years of in-depth experience in both Information Technology and Engineering.  Accomplished leader with a focus on open and honest communication, mentorship, and the identification of individual strengths.  Effective communicator with a recognized ability to work across both departmental and cultural boundaries.  Talented innovator with a long track record of using technology and process improvement to significantly enhance the production of my teams and co-workers.

Specialties:
DevOps
IT Architecture
Process Improvement
Standardization of Tools and Process
International Business

Work History

2009Present

Owner

Expanding Trust

Own and operate a professional services company, specializing in IT Architecture, Microsoft SharePoint, Process Improvement, and business coaching for Technology Managers.

• Perform IT infrastructure assessments (including servers, workstations, networks, and applications) for strategic and/or troubleshooting purposes

• Assist in the creation and/or re-visioning of IT Strategic Plans, including such items as budgeting projections, workstation deployments, application rollouts, server and workstation virtualization, data storage backups, and disaster recovery

• Analyze common procedures and tool usage in order to increase efficiency and employee effectiveness through process improvement, automation, and training

• Assist companies with their Microsoft SharePoint deployments.  Perform services such as Implementation Planning, Installation and Customization, Data Migration, and the training of administrators and end users.

• Train technology managers how to improve productivity through the use of Balanced Scorecards, Management Dashboards, StrengthsFinder, and a collection of strategies borrowed from Getting Things Done, Zen to Done, Franklin Covey, and the One Minute Manager series

20102012

Director of Engineering

LeMond Fitness

Brought in as a management consultant to assess the Engineering department's product development processes, team dynamics, and infrastructure needs. Filled in as the acting Director of Engineering for the last 8 months of my consulting engagement.

• Assessed the Proof of Concept, Product Development, and Product Support processes using Capability Maturity Model, Stage-Gate, and Critical Chain Project Management methodologies as best practices.

• Used StrengthsFinder, Myers-Briggs, Situational Leadership II Model, GTD-Q, and the Q12 Questionnaire to identify employee strengths, personality preferences, leadership styles, productivity profiles, and to measure employee engagement.

• Established a set of metrics for tracking the Engineering department based on Balanced Scorecard methodology.

• Created a real time Engineering dashboard using SharePoint for the reporting and PowerShell for data collection.

• Performed the Project Management, Software Development, and Vendor Management duties for the Power Pilot product. • Oversaw product development and worked on several key strategic initiatives resulting from my assessments

• Assessed the IT Infrastructure and developed a strategic plan to lower support costs while significantly increasing reliability.

20062009

Senior Manager of Global IT Operations

Intermec Technologies

Directed a large team, located in 5 different countries, while overseeing the corporate global infrastructure, including Servers (Windows, Linux, and UNIX), Networks (MPLS and VPN), Data Centers (Internal and Vendor Hosted), Monitoring and Messaging.  Managed a majority of the company’s key infrastructure vendors and served as the chief troubleshooter during major outages. • Identified and implemented several key new technologies including Riverbed WAN Optimization, Altiris Global Inventory Management, FAX-by-email, NetFlow/Network Packet Analysis, Network Mapping, and Server/Network Monitoring

• Reduced a 24/7 four person data center operation down to a 8/5 one person operation for a considerable reduction in overhead

• Replaced an outsourcing vendor with 2 internal employees for a vastly improved response time at significant cost savings

• Restored the availability of all production servers at second largest company facility within 48 hours of closure due to flooding

• Introduced a heavy emphasis on automation through scripting, focusing primarily on the use of PowerShell

20042006

Engineering Tools Manager

Intermec Technologies

Managed a team of engineering support staff across multiple sites globally. Helped lead the effort to standardize on a common set of tools and processes among the several different engineering teams worldwide. Served as a primary liaison between the IT and Engineering departments.

• Oversaw the global rollout of ClearCase, ClearQuest, and the automated build system created in my previous role

• Designed and began implementation of a global software componentization strategy

• Spent several months overseas, handling the logistics of moving development sites from Europe to Asia

• Implemented a global monitoring solution for critical Engineering Servers

19982004

Software Configuration Management Lead

Intermec Technologies

Hired to completely redesign a Windows CE software build system, as well as to administer a Rational ClearCase system the company had just purchased. Served as an embedded IT support person in Engineering, as well as an unofficial liaison to the corporate IT department.

• Designed a fully automated build system which allowed developers to both request and monitor software builds via a web site

• Built an intranet portal for the Engineering department which was later adopted by the IT and HR departments as well

• Reduced the number of failed software builds by over 1000% through process improvement and developer training

• Reduced the amount of time needed for each build of Windows CE from 4+ hours to 2 hours

• Reduced the amount of time needed to incorporate a new release of Windows CE by an average of 2 months

• Consolidated several defect tracking tools and schemas into a single defect tracking system for the entire company

• Introduced and successfully championed several new technology products across the company such as VMware, SharePoint, ClearQuest, GoToMeeting, and Mind Manager

Education

19871989

Vocational Certification

Sno-Isle Skills Center

• Student of the Quarter, Software Development program  - January 1989

• Student of the Quarter, Sno-Isle Skills Center  - February 1989

Certifications

May 2011Present

Innovation Implementation

Harvard ManageMentor
Dec 2009Present

Business Value Planning Services (BVPS) provider

Microsoft Corporation
Feb 2007Present

Business Systems Requirements Analysis

The Inteq Group
Aug 1998Present

ClearCase Administration

Rational Software Corporation
Feb 2007Present

Business Process Management

The Inteq Group
Feb 2007Present

Project Management Essentials

The Inteq Group
May 2011Present

Innovation and Creativity

Harvard ManageMentor
Aug 2004Nov 2004

The 7 Habits of Highly Effective People

Franklin Covey Personal Coaching

Skills

8
Business Coaching

  Business Strategy     Balanced Scorecard     Strategy Maps     Corporate Mission, Vision, and Values     Strategic Organizational Change     Product Roadmaps     IT Strategy   Employee Engagement     Q12 Assessment     Multipliers     Drive   Project Management     Critical Chain     Critical Path   Personal Productivity     Getting Things Done     7 Habits of Successful People   Conflict Resolution     Dealing With People You Can't Stand   Team Assessments     StrengthsFinder     Myers-Briggs     DISC     Situational Leadership Model  

8
Product Development

  Roles     Software Development     Software Test     Configuration Management     Project Management   Platforms     DOS     Windows     Windows Mobile     Linux (Desktop, Embedded)     UNIX   Programing Languages     C, C++     Pascal     Visual Basic, Basic     8086 Assembly   Scripting Languages     PowerShell     Python     Perl     VBScript, VBA     Batch Scripts     Born Shell, Korn Shell  

8
IT Infrastructure
  Roles     Infrastructure Management (Servers, Storage, Networks, Data Centers)     End User Support     Service Delivery     Project Management Clients     Windows (7 / Vista / XP / 2000)     Linux (RedHat / Ubuntu / Debian / SUSE)   Servers     Windows Server (2008 R2 / 2008 / 2003 R2 / 2003 /  NT4)     Linux (RedHat, Debian)     UNIX( HP-UX, IBM AIX, Solaris)   Virtualization     VMware     Hyper-V   Mobile Phones     Windows Mobile     Android     iPhone  

Associations

Community Involvement

Personality Assessments

StrengthsFinder 2.0  -  Relator, Learner, Belief, Restorative, Developer

1.  RELATOR

People who are especially talented in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal.

2.  LEARNER

People who are especially talented in the Learner theme have a great desire to learn and want to continuously improve. In particular, the process of learning, rather than the outcome, excites them.

3.  BELIEF

People who are especially talented in the Belief theme have certain core values that are unchanging.  Out of these values emerges a defined purpose for their life.

4.  RESTORATIVE

People who are especially talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.

5.  DEVELOPER

People who are especially talented in the Developer theme recognize and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from these improvements.

Myers Briggs Type Indicator-  ENTP ("The Visionary")

For ENTPs the driving quality in their lives is their attention to the outer world of possibilities; they are excited by continuous involvement in anything new, whether it be new ideas, new people, or new activities. They look for patterns and meaning in the world, and they often have a deep need to analyze, to understand, and to know the nature of things. ENTPs are typically energetic, enthusiastic people who lead spontaneous and adaptable lives.

Publications

Creating a State-of-the-Art Build System with Microsoft SharePoint, VMWare ESX Server, and IBM Rational Unified Change Management

IBM Rational Software Development Conference - May 23, 2005Come learn how Intermec created a state-of-the-art build system by combing the ease of Microsoft Sharepoint, the flexibility of VMware ESX Server, and the power of IBM Rational Unified Change Management. This session includes a discussion on constructing Web services around IBM Rational Suite products and a live demonstration of our build system.