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Work History

Aug-2016Present

PLM Analyst

Theory (Fast Retailing)

Assisting enduser with day to day support of Centric PLM software, creating support document and guides. Train new on software specific role. Provide enduser with Mac OS X support and general IT support (hardware & software).

Sep-2015Aug-2016

Help Desk Technician

Fast Retailing

Specialized in the company Mac environment (Apple hardware selection and OS X troubleshooting). Reduce the IT budget by utilizing my skill to setup an Apple OS X imaging solution (DeployStudio) that allow site techs to image Macs. 

  • Provision and troubleshoot iMacs, MacBooks, Mac Pros, and iPhones
  • Active Directory management 
  • Exchange management
  • Group Policy troubleshooting
  • Troubleshooting users networks, equipment, software and services 
  • Setup and configure Cisco IP phone via CUCM (CallManager)
  • Troubleshoot POS systems
Feb-2015Aug-2015

Desktop Support Technician (ASI - Consultant)

Canon USA

Provide onsite and remote support for over 1500 plus employees of all level.

  • Multi-language devices provisioning
  • OS X troubleshooting and Apple hardware break/fix
  • VMware and Parallels Installation and Configuration
  • Create and configure virtual OS of Windows XP/7
  • Remotely assist user
  • Installation, confirmation, and troubleshooting of various commercials softwares
  • Close/Update tickets via HP Service desk/Altiris Ticketing system
April-2012Feb-2015

Sr. Field Technician

ASI System Integration

Utilizing my vocational training along with my CompTIA +, Network + and Customer Services certification to provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. Started as an intern and quickly move up ranks to Sr. Lead Field Technician with the responsibility of Supervision for 14 field technician and 6 installers. Utilize my hands on experience to obtain Apple ACMT certification. 

  • Provide manager with employees weekly report, timesheet, and expenses.
  • Specialized Mac break/fix
  • Supervision of employees break/fix, parts ordering, workflow forms, and tickets.
  • Keep SLA about 96% week after week by ensuring tickets are handle within SLA timeframe
  • Multi-vendor desktop, laptop, printer hardware troubleshooting/repair

Education

2009

G.E.D