Utilizing my vocational training along with my CompTIA +, Network + and Customer Services certification to provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. Started as an intern and quickly move up ranks to Sr. Lead Field Technician with the responsibility of Supervision for 14 field technician and 6 installers. Utilize my hands on experience to obtain Apple ACMT certification.
- Provide manager with employees weekly report, timesheet, and expenses.
- Specialized Mac break/fix
- Supervision of employees break/fix, parts ordering, workflow forms, and tickets.
- Keep SLA about 96% week after week by ensuring tickets are handle within SLA timeframe
- Multi-vendor desktop, laptop, printer hardware troubleshooting/repair