Devi Angel

  • Jakarta Utara DKI Jakarta
  • +6281318831798
  • ddeviangell@gmail.com
Devi Angel

Bachelor of Hospitality Management Degree

Summary

A motivated, adaptable and responsible fresh graduate. I could work individually and work as a team well, and also a hardworking person.

Work History

Work History
Jul 2014 - Feb 2015

Asst. General Manager

PT EATPHORIA, JAKARTA
Assistant:
  • Make appointment for meeting with vendors
  • Set up schedule to interview
  • Warned if there is an appointment with a client
  • Looking for real estate developer for cooperation to open new substation
Accounting:
  • Make monthly sales reports
  • Make monthly petty cash reports
  • Make monthly discount reports
  • Make budgeting for attend bazaar
Marketing:
  • Create social media content for selling or upselling new products
  • Create a promotion, for use in restaurants
  • Plan and coordinate the following group events: coffee catering, birthday dinner/lunch
  • Handle booking arrangements and paperwork for corporate group bookings
  • Interviews with media (ex: KompasTv, GoGirl, CNN, etc)
  • Follow up contacts with clients and vendors
Human Resource/HR:
  • Seeking and selecting candidates for interview
  • Make an appointment interviews with candidates
  • Make monthly attendance of employees
  • Provide weekly/monthly training for staff (ex: service quality, how to service guest, how to serving food/drink)
  • Make standart operating procedure for restaurant service
Mar 2014 - Jul 2014

Asst. Student & Lecturer

SEKOLAH TINGGI PARIWISATA TRISAKTI, JAKARTA
  • Communicate and Interact positively and Effectively with students and lecturer
  • Become possess sound judgment and strong organizational skills
  • Assist in preparation of food set-up, service and clean-up in dining facilities.
  • Supervision of student cooks in preparation and service of hot foods for large-scale food service operations
  • Student assistants have the duty to work with students and teaching the students in the campus restaurant and help them to serving food and beverage orders that already booked by the guests
  • Provide role models for the students at the time to demonstrate what is being learned
  • Give the task to the students related to learning materials
  • Assessing student assignments are collected every week containing practical activities that have been done last week
  • Help the lecturer, in explaining the lesson to be Discussed during the practice
  • Demonstrate how to create a mocktail and cocktail to students
  • Teach students how to serving and open wine
  • Set the course of the ongoing operational restaurant while studying and during the test, so that everything is under control
  • Makes sure the oprational running well and smooth
  • Become a supervisor at the time of the lesson begins
  • Greet the guest, and in charge to solve the problem if the students makes the mistake toward Reviews their guests.
  • Initiative in suggesting and assisting with projects that might contribute to improving operations and procedures
  • Submit the students exam results to the computer file and sent it to the head of lecturer
Aug 2013 - Feb 2014

Waitress

BANYAN TREE HOTEL & RESORTS, BALI
  • Working knowledge of the food service industry
  • Have basic knowledge of beer and wine
  • Knows how to open and serving wine bottle to the guest, by following the standard operational procedure
  • Knowledge of different glasses used for different beverages
  • I highly skilled with guest interaction, menu and food presentation
  • Knows how to mixing and serving of beverages from guest order as per request.
  • Have an experience as Barista
  • Have an experience make type of coffee (Cappucinno, Americano, Coffee Latte, Moccachinno, etc)
  • Knows how to prepare and arrange Afternoon Tea package
  • Proven ability to recommend wines that complement patrons’ meals
  • Serving food or beverage to the guest following fine dining standart service
  • Anticipate guests’ needs
  • Ensure simultaneous preparation of all orders for a single table or double table and serve in professional manner
  • Stock service areas with supplies; coffee, food, tableware, and linens
  • Have ability to selling up menu
  • Have ability to take care max. 20 tables when restaurant start operational
  • Handling guest complain and give the solutions for the best way solution
  • Proven record of enhancing customer satisfaction and overall patrons’ ratio by demonstration of high quality hospitality etiquette.
  • Friendly, and customer-oriented professional offering 4 years’ first hand experience in food service and hospitality industry.
  • Have effective communication skills with guests and staff.
  • Assist cashiers in preparing checks for served meals and deliver checks to customers
  • Knows how to folding napkins
  • Knows how to operate MICROS, cashiering(opening and closing)

Education

Education
2011 - 2015

Bachelor of Hospitality Management Degree

Sekolah Tinggi Pariwisata Trisakti, Jakarta
2008 - 2011

Senior High School

Santa Maria Vocational Senior High School, Jakarta
2005 - 2008

Junior High School

Budi Mulia Junior High School, Jakarta
1999 - 2005

Elementary Degree

Santa Cicilia, Jakarta

Skills

Skills

Language

Mandarin

Language

English

Language

Bahasa

Microsoft

  • Word
  • Excel
  • Power Point

Certifications

Certifications
Apr 2015

Seminar "STRATEGI DALAM MEMBANGUN BISNIS EVENT"

CEO Artlistha Communication - Yuriski
Apr 2015

Seminar "KARIR DALAM HOSPITALITY INDUSTRY"

Sekolah Tinggi Pariwisata Trisakti
2013 - 2014

F&B Service Department as Waitress

Banyan Tree Ungasan
2012

6-Star Service Training

PT Multi Bintang Indonesia Tbk.
2011

Pengelolaan Usaha Boga

PT. SANGRA RATU BOGA
2011

Pengelolaan & Pelayanan Makanan Minuman

Association of Culinary President - Vindex Tengker
2010 - 2010

Culinary - Pastry

The Ritz-Carlton, Jakarta - Pacific Place