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Devesh Sharma

Experienced Banking and Insurance Professional

Profile Summary

High-performing operations and business management professional with expertise in building/optimizing organizational processes, measurement systems and infrastructure to maximize business results. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. I have proven leadership experience in managing large, high performance teams in multiple functional areas across Banking, Financial Services and Insurance. 

Work experience

Mar 2013Present

Associate Vice President - Corporate Lending Operations

Barclays Global Service Center (BGSC)

Lead Corporate/Commercial Lending Operations teams within Corporate & Investment Banking business segment across wide array of Credit Products and Services. Manage multi-city team, working in partnership with Business Product Support Group, Project Steering Group, Operations Teams, Service Management, Operations Risk, Business Management, Compliance, Legal and Risk, Solicitors and Valuers.

Responsible for all operational facets of Corporate Lending operations teams comprising financial information analysis, loan transaction review and processing  for variety of lending products, credit metrics, amongst others.

Aug 2012Mar 2013

Service Delivery Manager

Tata Consultancy Services

Helmed operations responsibility for Property & Casualty Insurance underwriting processes for a large financial services corporation which is based out of United States of America.Responsibilities included managing P&L for teams based in Chennai (India) & Guadalajara (Mexico) for circa 250 FTEs.

Mar 2012Aug 2012

Operations Manager

Wipro Ltd.

Led Loan Processing operations for Syndicated Loans processes for our client Citibank N.A. Key responsibilities included but not limited to metrics and service levels management, stakeholder engagement, participation in various business initiatives and imperatives etc. (Approx. team size – 50 FTEs)

Dec 2006Mar 2012

Assistant Manager

Bank of America Continuum India (BACI)

During my tenure as operations manager, I managed cross-site operations teams in two different business verticals viz. Consumer Lending/Mortgage (Home Loans) and Corporate Banking - Credit Fulfillment for Business Banking customers within Global Delivery Center of Excellence (GDCE). As part of my role expansion in 2010, managed 4 additional teams (~70 FTEs) across two locations

    Mar 2006Dec 2006

    Team Leader Operations (Voice)

    WNS – Aviva (Ntrance Customer Services Pvt. Ltd.)

    A BoT (Build-Operate-Transfer) arrangement between WNS Services and Aviva Plc. I worked in motor insurance claims process where my role involved managing teams involved in claim recoveries for non-fault accidents for our customers from third parties and/or their insurance companies.

    May 2004Feb 2006

    Team Leader & SME

    Accenture Services Pvt Ltd.

    Worked within Property & Casualty insurance business vertical and transitioned motor and home insurance claims business to India Delivery Center. The process involved settling non-fault Motor, Home & Personal Injury Claims for customers and recovering cost of such claims third parties and/or their insurance companies.

    Jun 2003May 2004

    Process Associate

    Royal Bank of Scotland (Churchill Insurance)

    Worked in Home, Motor & Travel Insurance claims process. Role involved processing claims for our customers post appropriate due-diligence and underwriting of such claims for genuineness.

    May 2001Jun 2003

    Process Associate

    GE Capital International Services (Now GENPACT)

    This role involved working in a life Insurance case writing/preparation process that aimed at pre-underwriting review of life insurance applications and updating the systems with critical information to help speed up process for underwriter to either issue or a decline policy. 

    Education

    Training(s) Attended

    • Design Thinking
    • Anti-Money Laundering & Information Protection and Privacy
    • Situational Leadership – I & II
    • Interviewing Skills
    • 7 Habits of Highly Effective People
    • Lean/Six Sigma

    Certifications

    Volunteer Experience

    • Active member of India Citizenship committee to drive community service agenda for the BGSC
    • Organized and participated in fund raising activities for underprivileged children and youth

    Personal Dossier

    • Nationality: Indian
    • Passport: Hold valid passport
    • Marital Status: Married
    • Children: 1 Daughter