Communication & Leadership
Collaboration & Influencing
A result oriented professional with 15 years of rich experience in operations strategy & execution in internationally focused organizations. I have extensive exposure in managing multiple functional areas within the Banking, Financial Services and Insurance. I am seeking senior level assignments in business operations & management in an organization of repute to further my experience and skills and contribute to overall business growth.
Lead Corporate KYC and Credit Lending Operations supporting Corporate and Wealth banking business segments across a wide array of Credit Products and Services.
Managing a multi-city large team, working in partnership with Business Product Support Group, Project Steering Group, Operations Teams, Service Management, Operations Risk, Business Management, Compliance, Legal and Risk, Solicitors and Valuers.
Key accomplishments in this role:
Received Personal & Corporate Banking Global (Platinum) award for demonstration of Values, Service and Excellence. One amongst 96 awardees globally.
Operations responsibility for Property & Casualty Insurance underwriting processes for a large financial services corporation which is based out of United States of America. My role was to lead teams based in Chennai (India) & Guadalajara (Mexico) and ensure seamless business process services for the client. (Approx. team size – 180 FTEs)
Lead Loan Processing operations for Syndicated Loans processes for Citibank N.A. Key responsibilities included but not limited to metrics and service levels management, stakeholder engagement, participation in various business initiatives and imperatives etc. (Approx. team size – 50 FTEs)
Led teams in two different business verticals viz. Consumer Lending (Home Loans) and Wholesale Banking. Key accomplishments include:
Led operations and training teams across 2 sites and supported business ramp-up to headcount of ~ 350 for different functions
A BoT (Build-Operate-Transfer) organization operated by WNS Services. I worked in motor insurance claims process. My role involved managing teams involved in claim recoveries for non-fault accidents for our customers from third parties and/or their insurance companies.
Key accomplishments in the role included ISO initialization and implementation in the process.
Successfully transitioned and managed motor & home insurance claims business from client site in the U.K. to India Delivery Center. The process involved settling Motor, Home & Personal Injury Claims for customers and recovering cost of such claims third parties and/or their insurance companies.
Worked in Home, Motor & Travel Insurance claims process. Role involved processing claims for our customers post appropriate due-diligence and underwriting of such claims for genuineness.
Worked in a life Insurance case writing/preparation process which involved review of a life insurance application and updating the system accordingly for underwriter to review the case for either an issue or a decline.
IIM Calcutta has been at the forefront of executive education for the last five decades and has been widely acclaimed for the various innovative and customized programs it has introduced over the years based on its state of the art teaching, research and consulting. The 1 year Executive Program in Global Business Management is equips managers who will need the applicable knowledge and skills to navigate their organizations through an ever-changing and dynamic global business environment.
This is a course that combines both the academic and specialist aspects of hospitality management. Some of the subjects that were focus of this course (however not limited to) were Marketing, Professional Communication Skills, Service Sector Management, Hotel Operations, Organizational Behaviour etc.
Project Management basics course.
This is a certification which requires at least 85% marks to clear all subjects.