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Summary

► Hold a BA Hons in HRM from National College of Ireland.
► Experience in customer service, administration, teamwork, leadership, human resources.
► Time management, advanced IT and team work skills developed through Special Olympics Ireland, Digital Skills Academy & Comfort Keepers

Specialties Include:

► Economics
► Microsoft Office
► Raiser's Edge
► Kala
► Administration

Education

Sep 2012May 2016

BA Hons in Human Resource Management

National College of Ireland
Year 1: Business Law, Micro Economics, Marketing, Organisational Behaviour, Financial Accounting, Human Resources, Quantitative Analysis, Macro Economics.

Year 2: Employment Law - Contracts, Learning and Change in Organisations, Sociology of Work, Management Information Systems, Introduction to Industrial Relations, Management of the Employment Relationship, Introduction to Reward Management, Employment Law - Operation of Relationship Equality and Breakdown, Health & Safety.

Year 3: Strategic Management, Project Management, Economic & Social Policy, Contemporary Issues in Industrial Relations, Strategic HRM, Contemporary Issues in Reward Management, International Human Resource Management.
Sep 2011May 2012

Advanced Business Studies FETAC Level 6

Ballsbridge College
Accounting, Communications, Work Placement, Law, Spread Sheets, Marketing Management, Business Management, Sales Presentations.
Sep 2009May 2010

Business Certicficate FETAC 5 

Ballsbridge College
Word Processing, Accounting, Communications, Applied Economics, Work Placement, Law, Spread Sheets, Business Administration, Funds.

Work History

Jul 2016Present

HR Administrator

Comfort Keepers Ireland 

Comfort Keepers Home Care helps you stay happy and independent at home. We have 18 offices covering 87% of the population. At Comfort Keepers our mission is to provide your loved one with the highest quality of life that is achievable. We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.We aim to adhere to the highest standards and have been awarded with ISO9001, the Healthmark and Q Mark for excellence in services and procedures.Comfort Keepers is a HSE preferred provider and we are externally audited by the HCA, so you can rest assured that you will receive the highest standards of care. All our carers are employed directly and are fully QQI trained, background checked, vetted, monitored and reviewed. You have a dedicated management team assigned to you to ensure that care is provided to your satisfaction.We believe in providing affordable High Quality Care.

Responsibilities within Comfort Keepers

► Review applications and CVs
► Organise and maintain records of trainees
► Contributing to ad-hoc projects
► Conducting the running queries of calls & mail outs
► Organising the daily running of Comfort Keepers office
► Carrying out reference checks on applicants

Jul 2015Jun 2016

Office Support Volunteer

Special Olympics Ireland

Special Olympics Ireland is a sports organisation for people with an intellectual disability. Through sport, athletes develop both physically and emotionally, they make new friends, realise their dreams, and know they can fit in. Special Olympics Ireland enables our athletes to achieve and win not only in sport but in life too. Special Olympics Ireland currently has almost 10,000 registered athletes participating in 15 sports in nearly 400 clubs throughout the island of Ireland. These athletes are supported by their families and a team of 30,000 volunteers who give of their time to help out at sporting and fundraising events. 

Responsibilities within Special Olympics Ireland

► Assisting the regional development officer, clubs & soc's with volunteers to roles within the special Olympics Leinster programme (calls, mail-outs)
► Assisting the regional fundraising coordinator with volunteers for non-sports events i.e. annual collection day (calls)
► Conducting the input of 250 athlete forms
► Arranging assignment of athletes & volunteers to sports events & training
► Conducting the running queries 150 volunteer calls & mail outs
► Ensuring athletes contact information is updated
► Instructed volunteers are notified of training & special Olympics functions
► Organising information packs for training, presentation & events
► Distributing the gathering equipment for sports events
► Responsible for the input of information to games management system for sports events
► Organising the daily running of special Olympics Leinster office
► Administered raiser's edge software package updating 50 athlete's information & photos:
► Families information
► Volunteer information pre-events
► Volunteer thank you
► Annual affiliation.

Jul 2015Present

Volunteer

SVP - Society of St. Vincent de Paul Ireland

Any assistance offered by the Society is given in a non-judgemental spirit , based on the needs of the individual or family seeking help. The society of St. Vincent de Paul exists to fight poverty. Is the largest, voluntary, charitable organisation in Ireland. Its membership of over 100,000 volunteer members throughout the country are supported by 600 staff, working for social justice & the creation of a more just caring nation.

Responsibilities within St. Vincent de Paul

► Arranging all clothes are price labelled for customers & staff
► Actively greeting customers, offering advice to customers & assisting with clothing selection
► Merchandising stock & maintaining strong visual standards within the store
► Assisting employee inquiries on price checks for vintage clothing
► Working as part of an enthusiastic team within a fast paced fashion retail environment
► Providing customer excellent service & smooth running of the shop floor
► Driving sales by operating the till & dealing with customers and handing out receipts
► Ensuring direct support to 80 customers, assisting with questions and providing quotes
► Handling 60 customer donations i.e. clothes, DVDs, books, cds
► Managing the delivery of stock & distributing the equipment in the sales areas
► Organising and storing the delivery of large amounts of stock on the shop floor.

Mar 2016May 2016

HR Administrator

Digital Skills Academy

Digital Skills Academy is an established, innovative leader in digital technology education for working professionals. Digital Skills Academy has a proven track record in rapid transformational skills development for our Corporate Client's workforce. We offer the world’s leading online International BSc Degree programmes in digital skills which develop tech-savvy business professionals and business-savvy tech talent. Our degree programmes are taken part-time by working professionals over a one year period, in flexible online delivery modes. Developing talent for the 21st century workplace, the Academy’s digital technology, business and design programmes are designed to support participants to take advantage of the career opportunities in the International digital technology and media sector, where there are skills gaps and strong job prospects.

Responsibilities within Digital Skills Academy

► Conducting the running queries for 50 graduate calls & mail outs

► Administered Microsoft Excel updating 200 students information
► Responsible for staff & student queries
► Organising the daily running of digital skills academy office
► Providing support to staff members
► Actively researching jobs for students in digital jobs.

Oct 2012Dec 2013

Advertising & Promotions

Jackpot Card Club
Jackpot card club is a gambling company. Since joining the company on a voluntary basis my responsibilities have included working with the manager of the poker department to discuss new ideas of promoting & advertising new games for current & new members to the club. This included getting on line feedback, surveys results back from management, staff & punters on the new ideas.

Responsibilities within Jackpot card club

► Responsible for promoting new cash games for the whole week
► Actively updating news on-line promotions & advertising games
► Managing, organising new poker tournaments running from Monday to Thursday
► Actively updating promotions on social media through Facebook notifying cash game players of the required hours needed to qualify for the final
► Organising champions league final running for 3 month period only tournament winners can qualify for this tournament
► Driving the Increased the number of pundits playing by 50%
► Providing feedback to management & punters on the new games been implemented
► Ensuring the dates & times of each poker tournament & cash games at night
► Organising the early bird chip for players who register before the tournament begins
► Providing communication with staff on the information of the tournaments promoted
► Actively recruited volunteers on social media to raise awareness for Dublin Simon Community.
Sep 2010Feb 2011

Parts Departments

McCoy Motors

McCoy Motors is a motor company. Since joining the company on a six months internship my key responsibilities have included working with parts department, garage department & after-sales department in inquires, ordering, customer service orientated, finance department, etc. This includes dealing with unsatisfied customers & contacts over the counter, phone, employee satisfaction, re-ordering parts from competitors, preparing the documents to assist the supervisor, parts manager, finance manager & after-sales manager.

Responsibilities within McCoy Motors

► Actively answering 25 phone calls from customer & client inquiries on toyota parts
► Managing the delivery of stock & distributing the equipment in the stock room
► Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
► Responsible for 15 creating new number plates in the show room for customers
► Working as part of an enthusiastic team within a fast paced office environment
► Assisting employee inquires & customer inquiries on price quotes on tyres & parts
► Merchandising stock by ensuring parts & tyres are price labelled
► Handling the delivery of tyres & parts by ensuring each item is on the checklist
► Driving sales by dealing with 30 customers questions on toyota parts and handing out receipts
► Providing customer excellent service & smooth running of the shop floor
► Arranging the order of toyota parts & tyres from suppliers for the next day
► Organising direct support to 80 customers, assisting with questions and providing quotes.

Feb 2010Feb 2010

Parts Department

McCoy Motors

McCoy Motors is a motor company. Since joining the company on a one month internship my key responsibilities have included working with parts department, garage department & after-sales department in inquires, ordering, customer service orientated, finance department, etc. This includes dealing with unsatisfied customers & contacts over the counter, phone, employee satisfaction, re-ordering parts from competitors, preparing the documents to assist the supervisor, parts manager, finance manager & after-sales manager.

Responsibilities within McCoy Motors

► Actively answering 25 phone calls from customer & client inquiries on toyota parts
► Managing the delivery of stock & distributing the equipment in the stock room
► Ensuring the sales & invoices match the parts sold at the end of each day before sending them off to finance department
► Responsible for creating 15 new number plates in the show room for customers
► Working as part of an enthusiastic team within a fast paced office environment
► Assisting employee inquires & customer inquiries on price quotes on tyres & parts
► Merchandising stock by ensuring parts & tyres are price labelled
► Handling the delivery of tyres & parts by ensuring each item is on the checklist
► Driving sales by dealing with 30 customers questions on toyota parts and handing out receipts
► Providing customer excellent service & smooth running of the shop floor
► Arranging the order of toyota parts & tyres from suppliers for the next day
► Organising direct support to 80 customers, assisting with questions and providing quotes.

Certifications

Oct 2015Present

Certificate in Career Management & Employability Skills

National College of Ireland

Skills

Time Management 
Volunteer Work
Teamwork
Human Resources
Fundraising
Public Speaking
Interviews
Raiser's Edge
Presentations
Sales
Communication skills
Power Point
Stock Control
Public Relations
Microsoft Office
Social Media
Customer Service
Microsoft Excel