Desmond Whelan

Desmond Whelan

Summary

Qualified professional with over 20 year’s expertise providing technical sales support to the data storage management industry. Excellent relationship manager with the ability to create presentations and communicate with all levels of management, eliminate roadblocks and quickly lead decision makers to consensus in a clear and expedient manner. Recognitions include global awards for superior sales and technical support as well as consistent goal achievement.

Work History

Work History
2008 - 2009

Technical Partner Manager

NetApp
  • Managed technical relationship with reseller partner sales teams, including product and solution training, certification achievement, sales and technical enablement.

  • Delivered webex, powerpoint and whiteboard presentations to partners and prospects.

  • Built a joint go-to business strategy plan to maximize and leverage go-to partners and then tracked and monitored partner milestones.

  • Bus-Dev support for joint NetApp/Channel initiatives (Virtualization, Backup/Recovery, DR).

2006 - 2008

Sales Engineer

NetApp StoreVault Division
  • Architected and proposed data storage solutions.

  • Performed webex demonstrations, supported and arranged POC evaluations for commercial clients and government agencies, to address backup, archival, disaster recovery, server and storage virtualization business challenges.

  • Led international SE team and served as primary contact for post sale escalations.

  • Presented at industry events and collaborated with product marketing on white papers, product manuals and integration with complimentary ISV software providers.

  • Supported channel account executives in developing an SMB channel sales model.

  • Proposed the first SMB multi-unit deal which resulted in a $500K sale and maintenance contract over 3 years.

2004 - 2006

Sales Engineer

Adaptec, Inc.
  • Provided technical sales support to account executives in commercial and government sales, reseller and distributor channels for SATA, SAS, SCSI, iSCSI, SAN and NAS products.

  • Cross trained FAE organization on Snap Server NAS and network protocols including CIFS, NFS, AFP and iSCSI.

  • Architected unique disk based backup solution which resulted in a $2M sale to the auto industry.

  • Primary contact for product evaluations and post-sales escalations. Technical account manager for major customers.

  • Presented product training to VARs, Distributors and DMRs.

  • Designed and implemented an online demo facility which resulted in a 60% reduction in evaluation system deployment.

2002 - 2004

Sales Engineer

Snap Appliance
  • One of two sales engineers retained when Snap Server product was acquired by Snap Appliance in 2002, in recognition of product knowledge and expertise.

  • Provided pre-sales support for Snap Server NAS product line.

  • Created, reviewed and amended technical specifications on contracts and bids.

  • Designed and presented training to resellers, distributors and direct marketing partners.

1999 - 2002

Sales Engineer

http://www.quantum.com
  • Provided pre-sales support for tape automation and NAS product lines.

  • Presented training to resellers, distributors and direct marketing partners.

  • Provided post-sales support to major commercial accounts and government agencies.

  • Awarded Quantum Worldwide Sales Support Engineer in FY2002 in recognition of customer service and leadership.

1992 - 1999

Technical Support

Meridian Data
  • Provided phone and field support for CD-ROM mastering and networking products.

  • Technical consultant on product manuals.

  • Awarded Outstanding Technical Support Engineer for 1994 and 1995.

1989 - 1992

Production Supervisor

Meridian Data Inc.
  • Designed and built computer network test beds including Novell, LAN Manager, 3Com 3+Share 3+Open, IBM LAN Server, Banyan Vines and Ungermann Bass.

  • Managed manufacturing assembly line, QA and inventory control of CD ROM server products.

Education

Education
1980 - 1983

National Diploma

Waterford Institute of Technology

Certifications

Certifications
2004 - Present

NetVault Certified Backup Administrator

Bakbone
Oct 2008 - Oct 2010

NetApp NCDA

NetApp