Education

Education
2011 - 2015

BSc (Hons) Psychology (with 1 Year Industrial Work Placement) 2:1

University of Surrey

Full modules available upon request

2009 - 2011

The Douay Martyr's School Sixth Form

Psychology A Philosophy and Ethics A Biology C Maths AS B
2004 - 2009

The Douay Martyr's R.C. Secondary School

English Language and Literature A*, A Double Science A*, A Maths A 

Full subjects available upon request

Work History

Work History
May 2015 - Jun 2015

Patient Engagement Support Officer at Centre for Psychology

Guildford, Surrey

Delivering customer support and service as well as updating and maintaining spreadsheets. The role also involves printing, copying and scanning documents (including confidential information) as well as dealing with telephone and email enquiries daily. Swift problem solving abilities were needed.

Aug 2014 - Aug 2014

Research Assistant At The Institute of Education

Holborn

Independently conducted fieldwork research with children with learning disabilities. Assisted in the analysis of large data sets for various research projects.

Jul 2013 - Aug 2014

Client Services & Research Assistant at BDRC Continental

Holborn

Managed a fieldwork team whilst providing/implementing solutions for system development and operational queries under pressure, ensuring accurate and reliable reports are produced within set deadlines.  Duties involved pro-actively developing questionnaires and analysing the accuracy of data produced. Directed and presented tutorials/recorded training sessions for colleagues, freelancers, suppliers and new employees.

Nov 2012 - Jun 2013

Research Assistant At The University of Surrey

Guildford, Surrey

Assisted in the analysis of data in an innovative research study twinned with Oxford University regarding food labels and consumer behaviour. This involved research skills and a methodological approach, whilst liaising with other researchers to maximise operational efficiency.

Nov 2011 - Nov 2012

Waitress At WII Select 

National History Museum, Royal Albert Hall etc.

Trained and experienced waitress, catering for various events at venues such as the National History Museum and Royal Festival Hall.

Jul 2012 - Aug 2012

Customer Care Assistant At Travelex VAT Refunds

Heathrow Terminal 4

Efficient operations were maintained during the Olympic period by effectively managing complaints and accurately advising on information and documentation required for the processing of VAT documents. The role required liaising with the public face to face and swift problem-solving ability.

Nov 2011 - Apr 2012

Mentor At King's College

Guildford

Provided emotional and academic support for adolescents with learning difficulties and liaised with teachers to identify and monitor students' progress.

Apr 2010 - Jun 2011

Mentor At The Douay Martyr's School 

Uxbridge

Engaged with students of a lower economic status and provided emotional and academic support for students, whilst holding partial responsibility for their welfare.

Jun 2010 - Dec 2010

Reservation Sales Agent at The Renaissance Hotel Heathrow

Heathrow

This administrative role included handling reservations in a courteous/efficient manner whilst working closely with the Reservation Manager to maximise occupancy/average rate. Here, knowledge and experience of utilising headsets was gained to answer reservation/cancellation calls. 

2007 - 2008

Carer at Woodlands Residential Care Home

Uxbridge

Volunteering commenced at this care home for the elderly, organised by the Youth St. Vincent de Paul Organisation. This involved taking responsibility for the care of elderly citizens and required interpersonal skills, sensitivity, patience and initiative. 

Skills

Skills

Data Analysis and Presentation (inc. Webinars)

 Successfully completed Professional Data Analysis and Presentation training sessions. Experience conducting internal and client webinars(e.g. site navigation, result analyses etc.) 

MS Office and other software

Experienced in Microsoft(MS) MS Works and Word packages; SPSS experience in both an academic and professional setting. 

Languages

Fluent in English; conversant in Filipino(Tagalog) and Spanish 

Achievements

Certifications
Sep 2010

Elected Head Girl and Co-Founder of Human Rights Group for Students

led Student Team in activities e.g. Prom, founding Charity groups 
Dec 2010

Marriott Reservations department won the award for highest revenue

References

Available upon request