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Summary

Professional with a strong training and improvement background over the past 12 years.  Dedicated, self-motivated team player with leadership abilities. Interacts easily with people of diverse backgrounds, cultures, and professional levels.

Work History

Jun 2011Present

Learning Specialist

Cincinnati Children's Hospital Medical Center
  • Trusted to provide quality training to 80+ employees in the Scheduling Center.
  • Use A.D.D.I.E. method to develop training solutions to achieve our mission.
  • Used Epic reports to validate Scheduling Center concerns and to objectively measure effectiveness of implemented solutions.
  • Collaborate with key stakeholders to enhance our ability to provide a superior scheduling experience to our families and healthcare partners.
  • Created, and constantly improve, our employee development program which includes self-paced and classroom learning opportunities.
Sep 2010Jun 2011

Learning Associate

Cincinnati Children's Hospital Medical Center
  • Trained new and current staff in Epic, customer service, and divisional scheduling.
  • Assisted on I2S2 and RCIC improvement projects.
Mar 2007Sep 2010

Scheduling Agent

Cincinnati Children's Hospital Medical Center
  • Ensured a superior scheduling experience for families.
  • Transcribed incoming orders and referrals into Epic.
  • Military leave from July 2007 to July 2009.
Aug 2005Feb 2007

Fitness Counselor

YMCA
  • Provided safe, structured workout instruction to our members.
  • Instructed youth in basic fitness.
Jun 2002Jul 2005

Head Supervisor

Paramount's Kings Island
  • Promoted to Head Supervisor within 3 seasons.
  • Accountable for the day to day operation of the waterpark.
  • Gained leadership experience leading a crew of 15-20 lifeguards.

Education

2013

Executive Master of Science,  Human Resource Development

Xavier University
2010

Bachelor of Technical Management, Human Resource Management

DeVry University