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Effective and detail-oriented System Administrator with more than 5 years of experience servicing over 500 personnel. Maintained a 91% accuracy rate, for solving customer problems on the first attempt. Successfully supported long-term and day-to-day operational efficiencies and functionality of information security programs. Provided advanced troubleshooting procedures to solve network issues. Solved complex business process and systems problems by using advance-troubleshooting techniques. Administered servers and desktops to maintain everyday operations. Implemented and upgraded computer system hardware, to include: motherboards, hard drives, network devices and system memory.

Work experience


Communication Technician

  • Configured, installed and conducted troubleshooting for cable, internet, wired and wireless network systems for the country’s largest provider of cable services, digital services and internet and IP enabled phone service.
  • Functioned as a liaison between customers and maintenance employees to ensure maximum understanding of products and services.
  • Maintained 91% accuracy rate, for solving customer problems the first time, ranked highest among peers.
  • Reduced customer usage errors by reviewing service orders, providing information, and training customers on functionality of equipment and programming.
  • Controlled and protected assets and equipment valued at $60,000.

Signal Support Systems Specialist

U.S. Army

  • Ensured compliance with procedural and technical aspects to follow company policies.

  • Maintained 100% accountability of all assigned equipment, valued at more than $75,000 during department relocation.

  • Assigned permissions to 50 qualified users within Windows systems to maintain system security.

  • Identified root causes of problems and repaired them in a timely manner so operations were not halted.

  • Configured and deployed commercial software applications such as: Access, Oracle, Adobe, JavaScript and Flash.

  • Identified and developed plans to overcome shortcomings to ensure 100% communications at all times.

  • Supported 4-25 Brigade Special Troops Battalion serving over 500 personnel.

  • Assisted users with terminal devices, satellite communications equipment and automated telecommunications.

  • Reduced customer usage errors by 80%, by reviewing service orders, then providing information and training on functionality of equipment and programs listed.

  • Administered desktops/laptops to support the existing infrastructure, by adding users to the local domain.

  • Installed, configured, and upgraded operating systems, personal computer components, and portable devices.

  • Optimized network security by maintaining firewalls, updating drivers and security programs.

  • Supervised, installed, maintained and performed troubleshooting on automated databases.



Bachelor of Science in Network & Communications Management

DeVry University


Effective Communication
Technical Support
Self Starter
Time Management

A+ Certification Certificate


Dec 2009Present

A+ Certification

Comp TIA


U.S. Army