Effective and detail-oriented System Administrator with more than 5 years of experience servicing over 500 personnel. Maintained a 91% accuracy rate, for solving customer problems on the first attempt. Successfully supported long-term and day-to-day operational efficiencies and functionality of information security programs. Provided advanced troubleshooting procedures to solve network issues. Solved complex business process and systems problems by using advance-troubleshooting techniques. Administered servers and desktops to maintain everyday operations. Implemented and upgraded computer system hardware, to include: motherboards, hard drives, network devices and system memory.