BACKGROUND: After a few years at Cylink, I knew I needed more training, especially in Networking. There was a major change in upper management there and consequently, a major change in emphasis in their products. They wanted a more highly skilled person at my position. I was let go. I used this time to go to Chubb Institute full time for NT and Novell Network engineering and got CNA and CNE certified. My first job after this was as a network field engineer at Raritan Computer Systems. We handled all aspects of a small business/ municipality's network--wiring to pc install / support to server install / support to application install /support to network install / support. By the end of 2003, several key sales and tech people had left leaving Raritan Computer Systems in a bad way. The mother company Raritan decided to shut down the fledgeling company. However, by the end of December 2003, they had found a buyer for the company just down the road which did the same type of work—Computer Systems and Methods. The two of us left moved over to them. The same projects were taken over.
·Networks: Provided network Pre and Post Sales Support for business office and customer municipalities such as City of Summit , Hoboken PD, and Boro of Carteret. Worked with vendors, office personnel and the customer to ensure proper delivery and communications; Built, installed , configured, tested, & maintained Gateway & Compaq Windows 2003 / 2000 / NT / Novell (6.5, 5.x, 4.11, 3.12) servers and Windows XP, 98, 2000, & NT4 desktop pc’s using hard drive / video cards / tape backup (DAT, Travan) drives / SCSI, hardware RAID, memory hardware components.; Configured & maintained domain controllers on network;
·Active Directory and Exchange: Setup /maintained Active Directory (MS) and NDS (Novell) & DNS. Installed & configured Exchange 5.5 / 2000 / 2003, MS SQL7 / 2000 / 2003, MS SNA, and IIS (with Java based apps). Installed , configured & tested servers, desktop / laptop pc’s, switches, Raritan KVM switches, and all physical network hardware / CAT5 wiring on client sites;
·Firewalls: Installed, configured, & tested Esoft Instagate, Cisco Pix, Symantec Raptor, and Watchguard firewalls for customers such as Carteret PD and Hamilton Boro.
·Cisco Routers: Designed, installed , and configured LAN / WAN Infrastructures using Cisco routers for the borough of Carteret, NJ, (amongst others) municipality using Cisco 2610 & 1602 routers & 56K/T1 frame relay links for the Police, Boro Hall, Fire Dept, and 2 other Departments.
·Application support: Installed & maintained customer applications such as MS Office 2000/2003, Outlook 2000 / 2003, DOS applications, AutoCAD, Munipol, etc…); Documented the customer’s network using MS Visio; When appropriate, new or reinstalled servers and desktop pc’s were installed using Symantec Ghost.
·Data Backup and Storage Systems: Installed, configured, and supported software and hardware backups on many private and municipal networks using hardware such as DLT and DAT tape drives and software such as Veritas and Arcserve. Other data storage systems such as CD jukeboxes, DVD-ROM, and RAID units were designed and implemented to support document imaging and video surveillance applications. Disaster recovery was planned and implemented.
·Desktop and Wireless Systems: Installed, configured & supported up to 100 PC’s in each of 20-30 different networks regarding day to day hardware & software problems.
·Maintenance / Customer Support: Provided phone and onsite support to customers for all software and hardware on network (i.e. Servers, Desktops, switches, firewalls, routers etc…) Applications ranged from MS Office to Auto-CAD. For more difficult problems, Internet and /or vendors were contacted (i.e. Cisco, Ingram-Micro); Installed, configured, & maintained Laserfiche document imaging systems on Windows / Novell servers and Windows Desktops.