Dennis  D'souza

Dennis D'souza

Work History

Work History
May 2014 - Present

Data Fraud Investigation - Loss Prevention

M H Alshaya
      • Co-coordinating with Auditors with various Fraud investigations
      • Investigating onsite operational documents in regards to Store/Restaurant documentation which include cash or credit transaction/ Employee attendance throughout the regions(Northern Gulf, Southern Gulf and Kingdom Of Saudi Arabia)
      • Monitor and Follow up invoicing on Security Guarding for each store throughout the region.
      • Monitor and follow up on Maintenance like CCTV/Alarm systems throughout the region.
Oct 2012 - Apr 2014

Administration Manager - VERANDA RESTAURANT (Haute Cuisine)

M H Alshaya
  • Worked in the Head Office with the Operations & Management team in organizing the opening of the store.
  • Following up with Contractors & the Property team for the Store completion in regards to Electrical Units /AC /Painting /Flooring /Furniture /Elevators /Escalators /etc until complete handover of the store to the General Manager.
  • Coordinating with various HR departments on:
  • New joiners regarding their Welcome To Alshaya, Accommodation & transportation and in allocating their training location in various Alshaya stores,
  • Following up on staff residency/advantage cards/salary queries and other miscellaneous issues.
  • Following up on Employee Number /HRSSI/Attendance /Sick Leave /E-Leave requests /Self Appraisals / Training Calendar
  • Serves as a link between the Head Office and Store through correspondence by phone and email ensuring completion of store tasks within the time frames.
  • Processing of Hardware requests for the store with the IT department as per the Levels of Authority
  • Organizing for new staff their Uniforms allocation/Lockers/Personal file and handling Managers tasks in their absence with regards to Terminations/Resignations ePAFs, Employee clearance forms & other miscellaneous issues
  • Preparing Floats and checking all cash floats, handing over the documented float to the cashier, DSSR/Status & related Sales Reports, Update the Banking Reports for Finance, Write off for Expired Stock/Damaged/Wastage to be documented
  • Escalate issues to the Management and ensure that all the issues are resolved within the stipulated time frame e.g. Maintenance /Property issues reporting to Facilities/IT service desk/Loss prevention etc.
  • Register Customer feedbacks on My AEP, Health & Safety Inspection checklist, Audit file review updated copy of Affidavits Key Authorization.
  • Health & Safety Checklists & Daily routine checks for maintaining proper hygiene also ensuring that all licenses are up to date Fire, Trading, Authorized Signatures, Health/baladiya, etc

Involved in Pre-Opening of Café Coco (Alshaya Food Brand)

May 2008 - Oct 2009

FRONT OFFICE ASSISTANT MANAGER

SONESTA INNS HOTEL
  •  Ensure highest standard of service and guest satisfaction,
  • Attending reception and interacting with guests,
  • Greet guests at lobby and assisting Receptionist during busy period,
  • Coordinated in recreational and Organized meetings and conferences of multinational companies, VIP'S
  • Attends to customer complaints or issues, resolving matters as expediently as possible and review compliments,
  • Supervise and train all Front Desk staff to ensure that the best guest experience is provided,
  • Review Front Desk Logbook daily to monitor all activities,
  • Preparing Daily Schedules working closely with Sales, Catering, Housekeeping and other departments,
  • Handled front office administration, accounts, and inventory,
  • Providing weekly sales forecast Sales Manager.
Feb 2012 - May 2012

Human Resoure Administration (Project Plan - Temp withing Alshaya)

M H Alshaya
  • Responsible for receiving and distributing mails and other correspondence
  • Handled the tasks of maintaining files, manuals, file materials and other official documents
  • Handled the responsibilities of answering phone calls and solving routine complaints
  • Assisted administrative support in preparing forms and statements for documenting employee files as per the checklist
  • Responsible for maintaining records of the employees visa applications/NOC’s ,Ticket Itinerary,
  • Responsible for maintaining confidential documents and reports
  • Assigned the tasks of proof reading the written documents
  • Welcoming new employees on Board and dealing with their Offer Letters, Salary packages, Describing Roles and Responsibilities.
Nov 2009 - Feb 2012

Administration Manager - NEXT (Retail Brand)

M H Alshaya
  • Provides customer needs, decides offers, solutions, & information to satisfy customer in   prompt manner,
  • Maintain & improve store retail standards on selling floor, service areas, & stockrooms,
  • Familiar with loss prevention, store appearance, cash management, and inventory control procedure,
  • Processes deliveries & stock transfers in an efficient manner and also assist across all activities in reducing stock loss by observing all company procedures,
  • Maintain Store Administration Record and responsible for operating Cash registers,
  • Ensure all the cash are correctly & securely handled and keep tally at all times,
  • Cross check the cash tallies with daily sales report at COB ensuring all transaction are correct and well matched,
  • Reconcile store transfer documentation. Maintain store administration records (Statement of Account, TILL Discrepancy Report, Status Report, and Reconciliation (STR),
  • Develop and maintain positive working relationships with internal and external customers,
  • Ensure timely and accurate completion of tasks assigned,
  • Working in a cohesive team environment, managing different shifts schedules and achieving monthly team targets,

Education

Education

Hallmark Academy

Microsoft Office (Word, Excel, Power point, Outlook, Access)

Indian Red Cross

Youth Red Cross (2 years) - Institute Indian Red Cross, Goa, India

Youth Red Cross-First Aid Course - St. John Ambulance Association-   Institute Indian Red Cross, Goa ,India

Junior Red Cross (3 years) - Institute Indian Red Cross, Goa, India

Food Production & Patisseries

Institute of Hotel Management

Catering Technology & Applied Nutrition

Diploma in CPISM

APTECH

JAVA Programming Language & Advanced JAVA, Programming Fundamentals, Object Oriented Programming Fundamentals

Jun 2003

St. Francis Xavier’s School

Commerce –Majoring in Economics

Skills

Skills

Team Management

Microsoft Office

Office Management

Front Office

Cost Control

Employee Training

Store Management

Cashiering

Retail

Inventory Control

Customer Service

FRAUD INVESTIGATION

Data

AS

healthy

communications