Dennis Brzezinski

Dennis Brzezinski

Work History

Work History

Operation Specialist

US Navy

Provided technical assistance concerning the use of computer hardware and software, including printer, fax, and scanner installation, word-processing, electronic mail, and operating systems for over 30 workstations. Analyzed, tested, and evaluated network systems, Internet, Intranet, and other data communications systems for more than 30 desktop workstations. Increased reliability with virus removal and routine system upgrades in excess of 30 desktop workstations. Increased reliability and readiness in operations such as system backups and restores, and adding, modifying, and deleting user accounts. Installed operating systems, applications, and peripherals. Evaluated local area network performance data to ensure sufficient availability and speed, to identify network problems, and for disaster recovery purposes. Installed new hardware and software systems, including security and firewall software components, ensuring integration with existing network systems. Stood various watch stations inside combat information systems such as surface radar controller, navigation plotter, ownships display assistant, and identification supervisor, and tactical data links.Functioned as plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. Operated surveillance and altitude radars' Identification Friend or Foe (IFF), and associated equipment. Served as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft. Served as watch supervisors and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions. Applied a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U. S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for radar navigation contained in Naval Oceanographic Office publications.

Corporate Trainer

Progressive Marketing

Hired, trained, and supervised a staff of over 75 employees and monitored their sales and marketing tactics for the AT&T U-verse campaign.Was a top performer in direct inside and outside sales and marketing while employed at the company increasing profits by over 30,000 with-in first 9 months.Assisted Branch Marketing Manager (BMM) and Branch Manager (BM) in training, supervision, and overall development of the neighborhood marketing sales reps to provide timely sales efforts to acquire new customers as well as cross sell and up sell current customers. Conducted and participated in Daily Sales meetings each day to teach, inform, and motivate the neighborhood marketing sales reps at the start of each day. Worked side by side in the field each day with his team of assigned neighborhood marketing sales reps, provided feedback, and took corrective action when necessary. Studied and standardized procedures to improve efficiency of subordinates. Distributed street assignments. Assisted in their sales approach. Role play. Provided feedback for improvement. Ensured sales calls are performed to meet sales goals as established by branch sales plans. Ensured effective work environment and resolved grievances. Reviewed all recordkeeping sheets (multiple lead sheets, prospecting record sheets, sales, referrals, etc.). Ensured individual productivity and sales results are recorded daily. Monitored results of sales plan and takes immediate corrective action when results fall short of sales goals. Clearly communicated and reviewed the company expectations, performance standards, and good work habits. Conducted one-on-one meetings with or without BMM/BM to discuss good and poor work habits and weekly progress of team members.

Field Sales Manager

TruGreen ChemLawn

Assisted Branch Marketing Manager (BMM) and Branch Manager (BM) in training, supervision, and overall development of the neighborhood marketing sales reps to provide timely sales efforts to acquire new customers as well as cross sell and up sell current customers. Assisted in conducting classes during initial training programs for new recruits. Conducted and participated in Daily Sales meetings each day to teach, inform, and motivate the neighborhood marketing sales reps at the start of each day. Worked side by side in the field each day with his team of assigned neighborhood marketing sales reps, provided feedback, and took corrective action when necessary. Studied and standardized procedures to improve efficiency of subordinates. Determined work procedures, prepared work schedules, to expedite workflow. Distributed street assignments. Assisted in their sales approach. Role play. Provided feedback for improvement. Ensured sales calls are performed to meet sales goals as established by branch sales plans.Ensured effective work environment and resolved grievances. Adjusted errors and complaints. Performed or assisted subordinates in performing duties.Reviews all recordkeeping sheets (multiple lead sheets, prospecting record sheets, sales, referrals, etc.). Ensures individual productivity and sales results are recorded daily. Monitored results of sales plan and takes immediate corrective action when results fall short of sales goals.Communicated results and activities daily to branch marketing manager and branch manager. Clearly communicated and reviewed the company expectations, performance standards, and good work habits with subordinates and holds subordinates accountable. Conducted one-on-one meetings with or without BMM/BM to discuss good and poor work habits and weekly progress of team members. Assisted BMM/BM in determining both positive rewards and the need for progressive disciplinary actions consistent with company policy.

Military Enrollment Advisor

Bridgepoint Education

Top referral generating counselor on the number 1 team in the fastest growing University in the nation. Duties included outbound calls to prospective students (leads) qualifying them on their interest in Ashford University. Conducted student appointments with prospective students over the phone to further explore their primary motivations for going to school. Disseminated course and program information to new and potential students. This included advising of potential students with respect to admissions, degree options, requirements and process, and providing information on Ashford’s policy practices and rules. Conducted a preliminary evaluations of transcripts during the initial interview process and advised students on the transfer and application of current academic credits for the purposes of degree completion. Verified enrollment status to ensure students are eligible for admissions. For the initial course, this includes attendance, academic and enrollment process to ensure that students comply with Ashford’s policy and procedures. Responsible for following up with students that apply for admission, making sure they are prepared to start class. Some of these duties include: online orientation to the learning platform Blackboard, ordering the first set of books, and the successful completion of their first class.Advised and counseled over 450 active military students and veterans in obtaining an Associate’s degree, Bachelor’s or Master’s degree programs implementing professional customer service.Increased revenue by generating the most leads in the company, and was ranked in the top 3rd of company for student enrollment of over 800 employees within first 6 months of employment competing with veterans of 3+ years in company in 2008-2009.Increased profits by $349,000 in new revenue for the company over the course of a year and a half by implementing professional counsel and exceptional customer service in 2008-2009.

Electrician's Apprentice

AJ Electric

Installed and upgraded 5000 linear feet of fiber optic cabling for 24 workstations for a public area high school computer lab.Replaced and upgraded 240 fixtures to a more efficient T5-T8 lighting system for a public area high school.

Feb 2012 - Present

Administrative Assistant

South County EDC

I currently work for South County Economic Development Council were I schedule and coordinate Board of Director meetings, events, receive and direct calls, assist with inquiries. I provide clerical support including filing, faxing, copying, ordering supplies and maintaining databases. I assist with event coordination such as committee meetings, interviews and conferences. I prepare correspondence for mass mailings, basic bookkeeping and online research. I provide technical assistance concerning the use of computer hardware/software, including printer/fax/scanner installation, electronic mail, and operating systems for 9 workstations. I organize and maintain files and records for multiple major projects as well as compile data. I utilize computer equipment and various applications to accomplish work in a fast paced environment. I assist in seeking opportunities for improvement and development of Pond 20, an underutilized parcel fronting on state highway, by continued partnership with cities of San Diego, Imperial Beach and Port of San Diego. I've designed a project using graphic art programs for a major economic planning project for the city of San Diego, Imperial Beach California for a Board of Directors, City Planners, and Environmentalist. I've assisted in the aggressive Business Outreaches and various campaign proactively targeting support for 250 companies that will lead to the creation/retention of over 150 jobs in 2012. I've assisted in connecting 100 local San Diego manufacturing companies with innovation companies through a region wide survey effort. I coordinate and assist in conducting bus tours highlighting new and proposed positive changes coming to San Diego county. I assist in the coordination of events/forums to educate the business community and government leaders on issues that may impact them including the Annual Economic Summit attended by over 400 people.

Education

Education

Management Information Systems

University Central Florida

Skills

Skills

Customer Service

Networks/Routers/Switches

Fiber Optic Cabling

PC Hardware/Software

Data Base Management

Anti-Virus Software/Firewalls

Social Media

• MS Office Suite

• Win OS (XP, Vista, Win7)

Objective

IT Support Specialist

Interest

Networking, People, Social Media, IT, Computers, Marketing, Marine Biology, The environment.

Certifications

Certifications

N+

CompTia

A+

CompTia

Secret