Work History

Work History
May 2012 - Dec 2013

GE Healthcare Level 2 Data Protection Backup Administrator

Merlin Information Systems Philippines, Inc

-  Participated in operational Break-fix activities for Global Backup and Recovery environments ensuring resolution in a timely  manner. Coordinated internal support teams and third parties in the support and resolution of issues -  Deployed backups for GE Internal and External customers -  Participated in an on call rotation and provide support for backups, recovery and migration activities for GE Healthcare core  Business and GE hosted hospital disaster recovery sites -  Ensured conformance to established system architecture, regulations, standards and practices and participate in their creation. -  Participated in Disaster recovery exercises. Evaluate and document exercise results -  Developed and maintained operational processes -  Performed Quality Center Restore tests for Qualified Production servers                                 

OS/platforms supported   : Windows Server 2008/2003, Solaris Unix 10, Red Hat Linux 2.6, Net App filers Backup applications used: Symantec NetBackup 7.5.0.4, 7.1.0.4 Infra tools/monitoring       :  Aptare storage console, HP Server Automation, HP Opsware, Putty (SSH), CA Service Desk Manager, Clarify ticketing system, HP Quality Center (testing)

Jun 2010 - May 2012

GE Healthcare Level 2 Wintel/Windows Server Administrator

Merlin Information Systems Philippines, Inc. Philippines, Inc

-  Performed remote administration and monitoring of GE Healthcare IT infrastructure in US, EMEA, Asia Pacific -  Supported software platforms: Windows Server 2008/2003/2000/NT and Solaris OS 5.10 -  Performed Active Directory user administration. Managed user access to servers, applications, shared folders on DFS or NAS    (NetApp) filers -  Monitored hardware alerts on servers via HP Systems Insight Manager. Coordinated with HP and local IT contacts (onsite) for hardware issues -  Monitored and troubleshot NT-Heartbeat, CPU usage, Disk space, Sophos/Trend Anti-virus, HP System Management Agent and NetBackup client alerts on Windows 2003 servers/VM servers via HP Business Availability Center (BAC) and HP Sitescope. -  Monitored and troubleshot UNIX-Heartbeat, CPU usage, Disk space, Cron Daemon alerts on Solaris 10/HP-UX based servers  via HP Business Availability Center (BAC) and HP Sitescope -  Performed Citrix Presentation Server L1 administration/support via Citrix Management console for user accessibility issues to data collectors (servers) and Citrix applications -  Performed backup restore operation using Veritas NetBackup 6.0/7.1.0.4 on the following policy type restores: Windows (MS-Windows-NT -  Accepted elevated issues from Level 1/Command Center or Problem Management team. -  Participated in the troubleshooting of P1/P2 issues created by Problem Management team (Command Center team) via T-Con and Webex group chat

OS/platforms supported:  Windows Server 2008/2003 Applications used          :   Virtual Infrastructure Center (vm servers), Citrix XenApp Presentation management console, Symantec NetBackup client 7.1.0.4/6.5.6, HP Integrated Lights Out (ILO) Infra tools/monitoring    :  HP System Management Homepage (hardware monitoring), HP Server Automation, HP Opsware, Putty (SSH), CA Service Desk Manager, Clarify

Feb 2010 - Jun 2010

Globe Telecom Philippines Datacenter Backup System Operator

Information Professionals, Inc.

-  Performed file system, database backup operations under HP-UX and Windows Server 2003/2000 environments -  Monitored cron/scheduled backup jobs on SQL Server 2003 Enterprise -  Managed tape media (DLT, DDS2, DDS4, LTO2, LTO3) used in daily, weekly, monthly and ADHOC backup ops -  Collated all used media at the end of the day and submitted Tape Management transmittal/reports to shift lead

OS/platforms used:  HP-UX, Windows Server 2000

Jun 2009 - Aug 2009

IBM Solutions Delivery Helpdesk

RCGIT Philippines, Inc.

-  Employed as one of the internal I.T. Help desk staff of Asian Development Bank -  Provided technical support through voice, email, chat, Windows XP Remote Assistance to Asian Development Bank staff/consultants/contractors -  Troubleshot hardware and software issues on client operating systems (Windows XP), email client (Lotus Notes 8.5), mobile devices/smart phones (Blackberry) and provide immediate resolution Scope of support includes: Windows XP, Lotus Notes 8.5 (Local configuration, Remote configuration/replication), network drive connectivity, network printer connectivity, dual monitor configuration/troubleshooting, Skype configuration/troubleshooting, wireless network configuration, Windows logo domain password reset, Windows logo domain account unlocking, Lotus Notes 8.5 password reset, Lotus notes workspace configuration, Microsoft Office 2003 support, conversion of Microsoft Office files to PDF format, changing password to Oracle application

Jan 2009 - May 2009

JPMorgan Chase RFS-IT Windows Build engineer

Seven Seven Global Services, Inc.

-  Assigned to a  team responsible for large scale server migration (WaMu project) -  Provided server build support to onsite field technicians by initiating server build process remotely through HP Integrated Lights Out (ILO) -  Documented all server build requests to the client's ticketing system -  Monitored the build status of the servers -  Executed post build scripts and escalated completed server build to Tier 2

OS/platforms/applications used:  Windows  2000 Server, HP Integrated Lights Out, Sametime

Jul 2008 - Nov 2008

L2 Wintel / Windows Server Support for Hewlett-Packard Philippines, Inc.

Emerio Philippines, Inc.

-  Accepted transfers/elevations. -  Resolved incidents, agree with customer on the resolution of incidents -  Handled Request for Change activity -  User/System Administration -  Identified, verified and elevated new problems. Resolved known errors -  Assisted in identifying root cause -  Executed change requests -  Enforced/supported the Change Management process and procedures in day to day activities

OS/platforms supported/applications used:  Windows Server 2003, VMware Virtual Infrastructure Client, Symantec NetBackup, HP EVA (SAN monitoring), HP Integrated Lights Out, (ILO), HP Open View Service Center, Remedy ticketing system, Clarify ticketing system, IBM Sametime, Jabber,

Sep 2007 - Jun 2008

L1 Wintel / Windows Server Support for Hewlett-Packard Philippines, Inc.

Emerio Philippines, Inc.

-  Assigned to work as Wintel 1st Level (Command Center) Support for Hewlett-Packard Philippines, Inc. -  Provided first level technical support to HP’s global customer base and works on a global operations team responsible for the support of Windows platforms (servers) -  Accepted calls or requests from authorized users and provides reactive support for clients and introduce measures to reduce reactive work -  Monitored, categorized and prioritized all incidents using HP Open View (a monitoring tool) -  Handled end-to-end delivery of Alas (Service Level Agreements) for assigned accounts -  Provided service delivery to the required service levels

OS/platforms supported/applications used:  Windows Server 2003, VMware Virtual Infrastructure Client, Symantec NetBackup, HP EVA (SAN monitoring), HP Integrated Lights Out, (ILO), HP Open View Service Center, Remedy ticketing system, Clarify ticketing system, IBM Sametime, Jabber,

Education

Education
May 1986 - Dec 1991

Bachelor of Science in Commerce - Management of Financial Institutions

DE LA SALLE UNIVERSITY - Manila

the degree program offers formal training for future financial service career executives responsive to the changing needs of the financial service businesses in the Philippines and the Asia-Pacific Region. This program develops future managers with decision making skills and specialized training in other disciplines such as investment banking, treasury management and risk management

Skills

Skills

Networking

Java 1.8 SE

Windows Server 2003, 2008, 2012

VMware vSphere

Symantec NetBackup

Solaris Unix

Red Hat Linux