Management position with a company where my 10-years of military leadership experience will add value to its operations.
Feb 2008 - Present
Pick Department Operational Manager:Managed teams ranging from 30 to 150 employees, ensured production and accuracy standards met Fulfillment Center objectives.
·Lead and supervised 3 to 5 front-line supervisors, and teams up to 150 hourly associates in the Picking department within the Fulfillment Center during Peak and non-Peak season. Responsible for the overall direction, coordination, and evaluation of all operations in the Picking department.
·Provided analysis and continuous improvement of all department processes and procedures by executing LEAN kaizen events to improve the functionality and level of service—exceeded departmental safety, quality and productivity goals by 20% year over year (YoY)—budgetary savings of $20K to Amazon.com.Recognized as one of the top managers in the Outbound department by the Senior Operations team.
Oct 2006 - Feb 2008
·Drove 7 inventory process improvements with the ability to keep pace with the growth of the new W-Mart Distribution Center in Apple Valley, while motivating peers and associates to meet the challenges of a deadline-driven environment.
·Possess strong familiarity with WMS systems, as well as exceptional level of dedication and motivation to the job. Strong oral and written communication skills, as well as a strong technical and analytical aptitude.
·Developed and executed daily, weekly and monthly action plans that increased quality, inventory accuracy & level of service by 10% in all metrics from YoY.
·Carried out supervisory responsibilities in accordance with the organization's policies & procedures: to include interviewing & training exempt & nonexempt employees; full accountability for setting & meeting operational goals; strategic planning & forecasting; assigning & directing work; appraising performance; rewarding & disciplining employees; resolving problems; & staffing; as well as developing standard operating procedures.
May 2002 - Sep 2006
Special Agent:Project-managed criminal, fraud, and counterintelligence investigations, supporting
national security agencies and the U.S. Embassy in London, United Kingdom.
·Produced 30+ vital intelligence reports, preventing multiple terrorist threats against the USAF
logistical hub centers, in support of Operation IRAQI FREEDOM in Kyrgyzstan.
·Volunteered for difficult remote posting, earned Special Agent of the Quarter—selected amongst
45 more experienced peers.
·Promoted to the Chief of Personnel Security Investigations for the United Kingdom—expedited
USAF members’ clearances by clearing the backlog of 1,000+ cases in four months—manpower
savings of $30K to the U.S. Air Force.
·Directed 4-man unit supporting 1,500+ personnel at six U.S. Air Force bases across nine
counties in the United Kingdom.Selected for commander role, typically reserved for much higher
ranking officer, due to outstanding team building skills. Increased case production by 60% from
previous year, authored 36% of investigative case reporting.
·Resolved 10 criminal cases successfully, provided vital linguistic capabilities to the USAF
resources; earned 51st Field Investigative Officer of the Year for 2004—selected amongst 10 senior
special agents for excelling at all investigative tasks and producing solid case results.
Sep 2009 - Present
Master of Accountancy
Jan 2007 - Dec 2008
Jun 1998 - May 2002
• Ranked in the top 1% of USAFA Preparatory School class (1998).• Member of the elite Parachute Team “Wings of Blue” directed training for 1000+ sophomore students, ensured 100% cadet safety (1999-2001).• Basic Training Commander, supervised training for 450+ students (2001).
Jan 1991 - May 1995
• Ranked in the top 1% of Kamiak High School (3.9 GPA)• Student Athlete (Swimming and Cross-Country)