KEY STRENGTHS

Out of the box thinker, strong team builder and creator of multidisciplinary connectedness, contagious enthusiasm, hands-on and solution driven mentality.

Work History

Work History

Lead Business Analyst

bol.com, Utrecht
Mar 2016 - Present

Responsible for strategic innovation projects within the Customer Service domain.

Marketing & Product Manager

Air france KLM, Amstelveen & Paris
2014 - 2016

Managing a multi-lingual AIR FRANCE KLM marketing team located in 27 countries in South America, Caribbean and Indian Ocean territories.

Selected achievement: design and implementation of a Marketing Training Program focusing on dual brand marketing efficiency, effectiveness and accountability. Learning satisfaction rated 9/10.

Marketing Research Consultant

Air France KLM, Amstelveen & Paris
2010 - 2014

Responsible for a wide variety of continuous and ad hoc marketing research projects, including but not limited to the AIR FRANCE KLM Online Community, Customer Satisfaction Target setting and Strategic Competitive Intelligence reported up to Supervisory Board level.

Selected achievement: improving the ROI of research done up to 39%.

Sales & Customer Support Manager

KLM, Schiphol
2007 - 2010

Responsible for a portfolio of international accounts (Annual revenue: 4.1 million euro; Revenue increase accomplished +25% on an annual basis).

Selected achievement: representation of the Line Maintenance industry worldwide as Vice Chairman of the European Line Maintenance organization.

Six Sigma Business Analyst

KLM, SCHIPHOL
Jan 2007 - Oct 2007

Responsible for a multitude of projects to redesign the KLM Engineering & Maintenance organization using the data-driven Six Sigma methodology to minimize process waste and turnaround time.

Selected achievement: redesign of the administration process minimizing the financial backlog with 31 million euros.

Sales Employee

Loeders Kinderkleding
2001 - 2005

Key responsibilities: retail shop management, visual merchandising, designing shop displays, assisting in seasonal retail stock acquisition and fashion shows.

Freelance Author

joho company, amsterdam
2001 - 2005

Commercial author of academic marketing and communication articles.

Education

Education

NIMA MIM-B2

SRM
2011 - 2012

Marketing Research & Information Management

Steering & Influencing

Nyenrode business University
2010

Managment Development Program

Six Sigma Green & Leanbelt

KLM Six Sigma office
Jan 2007 - Oct 2007

Certification only by proven application of the Six Sigma metholodgy and tooling by succesfully completing at least three Six Sigma Projects with significant results.

MASTER DEGREE

University of amsterdam
2001 - 2005

Film & Television Studies ( Specialization in Perception Management, Minor Communication)

Honors Certificate

University of Amsterdam
2001

IP3 Multi-disciplinary Propeduese Plus Project

 Language Skills

Skills
Dutch

Fluent

French

Intermediate

English

Fluent

German

Intermediate

software skills

Microsoft Office (Outlook, Access, Excel, Word, PowerPoint, Visio, Publisher), Moviemaker, Photoshop, Adobe Acrobat Professional, SendSteps, IBM Unica, SPSS, Minitab, SAP Business Objects, Salesforce, iShare, Adobe Forms, Survey Monkey, Metrics That Matter™, Dapresy, JIRA and Marketing Planning Tool.



Hobbies

Hiking, snowboarding, diving, sailing, yoga and novel writing.

References

Available upon request.