Denise Talotta

  • 5006 180th Way Southwest Rochester WA 98579
  • 360-515-8980
  • d.r.talotta@gmail.com

Customer Service and Wireless Sales Professional

Objective

To secure a position that will enable me to use my extraordinary 15 year proven track record of unwavering commitment to customer service, organizational skills, rapid resolution to customer’s issues, and consistently rebuilding trust and winning loyalty.

Work History

Work History
Oct 2013 - Present

Retail Wireless Consultant

US Cellular, Centralia, WA

Committed cell phone sales professional that demonstrated success in wireless sales, product presentation, and skillful customer service. Assisted customers with billing inquiries, technical troubleshooting, and preformed product resolution and service.

  • Utilized exceptional interpersonal skills to build and harvest profitable connection with customers and frame a loyal clientele
  • Made outbound call for prospecting opportunities and customer follow ups.
  • Activated and renewed new and existing customers with the latest communication tools from smart phone and tablets to hotpots and home phones.
  • Researched latest wireless technology inside and out of the workplace to always have the most up to date information.
Sep 2011 - Oct 2013

Cashier

Lucky Eagle Casino, Rochester, WA

Implemented charismatic client services in a fast paced environment. Handled customer payments and inquiries using the Micros system, resolved customer concern, trained new employees, and managed inventory.

  • Maintained composure in a fast paced environment utilizing multi-tasking abilities.
  • Demonstrated flexibility by working in two different departments within food and beverage.
  • Showed dedication and reliability by consistently covering shifts on my days off or working double shifts.
Oct 2007 - Oct 2009

Customer Service Representative

West Corporation/AT&T Wireless, Spokane, WA

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Deescalated unhappy callers, repaired trust, locate resources for problem resolution and designed best-option solutions. Interfaced daily with internal partners in tech support, new business, operations and consumer affairs divisions. Used consultative selling techniques to provide leads for telesales personnel.

  • Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in fall 2008. Ranking was based on accuracy, customer service, duration of calls and availability.
  • Completed monthly ongoing customer service training, Topics included how to deliver outstanding customer service, conflict resolution, build rapport, active listening, clarifying and managed conversation flow, and building long-term loyalty.
Jun 2005 - Nov 2006

Customer Service Representative

Sears Tele Serve, Tucson, AZ

Furnished top-notch technical assistance for customer’s washers, dryers, water softeners, and dishwashers. Utilized schematics to walk customers through home repairs of their units. Scheduled at-home service for customer’s issues that cannot be resolved by phone.

  • Demonstrated patience and technical know-how.
  • Able to maintain company goal by my ability to resolve customer’s technical issues through the phone resulting in less at-home scheduled repairs, saving time and resources.
  • Deliver outstanding service, exceeded expectations and build long-term loyalty

Education

Education
Jan 2010 - May 2011

Certification of Completion, Medical Reception

Olympic College
  • Office management skills
  • Completed typing classes average speeds of 35wpm and 10 Key skills
  • Completed Microsoft Office course
Sep 1995 - Jun 1999

High School Diploma

Shadle Park High School
  • General studies