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Work History

September 2003August 2014

Customer support / Client Services / Web site support

Various Companies

2 years technical experience -Assisting in the design, specifications, support and marketing of various Software products.

10 years experience: Customer Support, Client Services, Admin Support, Web Site support, Logistics support, Technical Suppor. Coordinate support services. Analyze workflow and schedule work to meet client priorities and business goals.
*Answer inquires related to wireless repair services, accessing and utilizing web site, initiate and resolve customer complaint issues.
*Data entry into client data base, e-mail support monitor and answer customer / client inquires
*Provide clerical support for sales staff, warehouse staff, production staff, and administrative staff. Fax documents, access and record data using EXCEL spreadsheets and WORD documents.
* Maintain office supply inventory.
*Logistics Support. Track shipments via UPS website. Initiate and resolve Claims from damaged or missing shipments

*utilize customer web sites, and software programs. 

*Knowledge in medical terminology

August 2014 Present

Clerical Support

Cohen Electric Service

Admin support. Customer support. Client services.  Planning & scheduling  work assignments. Billing / Invoicing.. Accounts receivable.  Logistics support.

Portfolio

I am a beginning Virtual Assistant and would love the opportunity to add my creative talents to your team.  I have worked for decades for corporate america and am looking forward to utilizing my passion for exceptional customer support / client services.