Customer support / Client Services / Web site support
2 years technical experience -Assisting in the design, specifications, support and marketing of various Software products.
10 years experience: Customer Support, Client Services, Admin Support, Web Site support, Logistics support, Technical Suppor. Coordinate support services. Analyze workflow and schedule work to meet client priorities and business goals.
*Answer inquires related to wireless repair services, accessing and utilizing web site, initiate and resolve customer complaint issues.
*Data entry into client data base, e-mail support monitor and answer customer / client inquires
*Provide clerical support for sales staff, warehouse staff, production staff, and administrative staff. Fax documents, access and record data using EXCEL spreadsheets and WORD documents.
* Maintain office supply inventory.
*Logistics Support. Track shipments via UPS website. Initiate and resolve Claims from damaged or missing shipments
*utilize customer web sites, and software programs.
*Knowledge in medical terminology