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Demond A. Shaw

A Professional Seeking New Opportunities

Summary

I have 17 years experience in Wholesale and Retail Mortgage Lending. I have held roles in Underwriting, Client Service, Processing, Closing , Rate-Locks and Vendor Management. I believe that building trust and rapport is fundamental to establishing long-term and beneficial relationships with your Clients. 

Work History

April 2016Dec 2016

Third Party Relations-Vendor Management

Home Point Financial

Responsible for vetting all of the new TPO client base. This also consists of annual risk reviews for all current Home Point Financial business partners. Additionally responsible for onboarding of new sales and sales support staff. Solely responsible for the highest month of on-boarding of new clients in the company's history. Received high praises by our sales staff for a high level of professionalism and courteousness.

Jan 2015Jan 2016

Senior Mortgage Underwriter

Parkside Lending

Analyzed credit data, collateral, income, title, and assets to determine the degree of risk involved in extending loan approval. Followed FNMA and FHLMC automated guidelines and company loan overlays in the loan review risk analysis process to approval. Review consisted of complex loan analysis including self-employment with multi-corporations to determine income and REO ownership. Also, performed manual underwrites when applicable. Signing authority up to agency high cost limits for multi-unit properties.

Feb 2014Dec 2014

Google Online Account Strategist

Genpact

As part of US Google Upper Mass Marketing project team where I helped in the expansion of online targeting solutions to advertisers to improve online advertising presence and performance on Google.com search engine and other search engine partners. Individually, my accomplishments as an Account Strategist consisted of helping increase my client's overall revenue targets by over 100% in every quarter in 2014. This was accomplished by assisting customers with historical data analysis for marketing campaigns to determine which tools would help increase overall performance based on the marketing goals set.

Aug 2011Jan 2014

Conventional Mortgage Underwriter

Cole Taylor Mortgage

Analyze credit data, collateral, income, title, and asset statements to determine the degree of risk involved in extending loan approval. Followed automated Fannie Mae, Freddie Mac, and company guidelines while evaluating loans for investor sale.  Additionally, conducted quality control loan audits for loans purchased for loan servicing. Signing authority up to agency high cost limits for multi-unit properties.

Jul 2007Jul 2011

Conventional Mortgage Underwriter/Loan Processor

Citimortgage

Review income, financial, credit, title and collateral documentation for approval. Complete Fannie Mae, Freddie automated review/analysis based on the presented loan parameters . Offered alternative approval solutions such as counteroffers. Negotiated with customers to save loans that didn't fit into requested loan parameters and overlays. Signing authority up to agency high cost limits for multi-unit properties.

Sep 2000Jul 2007

Senior Customer Service Representative

ABN Amro Mortgage-Interfirst Wholesale Lending

Maintain call center quality standards. Assist with mentoring call center staff on effective call management. Duties also included consisted of offering pricing quotes and lock desk assistance. Assisted with mortgage software integration support by troubleshooting client file import at the point of loan registration. Offer continued support after loan migration  and completed internal loan closing process after final approval.

19982000

Loan Servicing Specialist

Pelican Financial DBA Washtenaw Mortgage

Problem solving, customer care, payment processing, escrow analysis, mortgage insurance set up, and rectified title discrepancies.

Skills

7
  • Risk Management
  • Detailed Oriented
  • Credit Analysis
  • Microsoft Office
  • Database Management
  • Time Management
  • Relationship Building
  • Customer Service
  • Outbound/Inbound Sales 
  • Manual Underwriting
  • Pricing
  • Collateral Review
  • Multi-Tasking 
  • Account Management
  • Handling Pressure
  • Problem Solving
  • 10 Key Calculator
  • Negotiation

Education

1997

Bachelor's degree, Organizational Communication, Marketing

Eastern Michigan University