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Summary

I have spent my career being dynamic and persistent. I have a passion for helping others meet their goals. This is why I give the customers I serve the highest priority and care. Furthermore, being a dependable and reliable team player is equally important to building a winning and growing atmosphere.

Work History

American Mortgage Consultants, Inc.

March 2017June 2017

Underwriting Analyst (Contract)

My duties included due diligence audits for our client's pool of closed FHA, VA, HECM, Conventional, and HELOC loans. Audits were completed to assure that the loans are performing, were underwritten, and closed correctlyThe assignment's requirements consisted of having a knowledge base in Compliance(TRID, Pre-TRID), Title Review, Appraisals(UAD)Loan Closings, and Loan Servicing. On the last compliance project that I completed for the company; Mquality scores exceeded the team average by 10%. 

Home Point Financial

April 2016Dec 2016

Third Party Relations-Vendor Management

Responsible for vetting all of the new TPO client base. This also consists of annual risk reviews for all current Home Point Financial business partners. Additionally responsible for on boarding of new sales and sales support staff. Solely responsible for the highest month of on-boarding of new clients in the company's history. Received high praises by our sales staff for a high level of professionalism and courteousness.

Parkside Lending

Jan 2015Jan 2016

Senior Mortgage Underwriter

As a Senior Mortgage Underwriter, I analyzed credit data, collateral, income, title, and assets to determine the degree of risk involved in extending loan approval. Provided sale support to sales team working with the client base to obtain necessary documentation for approval. Additionally, explained counteroffers and other solutions for loan approval.  Responsible for maintaining industry and company quality standards. Performed manual underwriting for non salable loans not eligible for Fannie Mae and Freddie Mac purchase. Consistently maintained acceptable daily production goals.

Genpact

Feb 2014Dec 2014

Google Online Account Strategist

As part of US Google Upper Mass Marketing project team where I helped in the expansion of online targeting solutions to advertisers to improve online advertising presence and performance on Google.com search engine and other search engine partners. Individually, my accomplishments as an Account Strategist consisted of helping increase my client's overall revenue targets by over 100% in every quarter in 2014. This was accomplished by assisting customers with historical data analysis for marketing campaigns to determine which tools would help increase overall performance based on the marketing goals set.

Cole Taylor Mortgage

Aug 2011January 2014

Conventional Mortgage Underwriter

Reviewed income, financial, credit, title and collateral documentation for approval. Complete Fannie Mae, Freddie automated review/analysis based on the presented loan parameters . Offered alternative approval solutions such as counteroffers. Negotiated with customers to save loans that didn't fit into requested loan parameters and overlays. Signing authority up to agency high cost limits for multi-unit properties.

Citimortgage

April 2007July 2011

Conventional Mortgage Underwriter/Loan Processor

Reviewed income, financial, credit, title and collateral documentation for approval. Complete Fannie Mae, Freddie automated review/analysis based on the presented loan parameters. Offered alternative approval solutions such as counteroffers. Negotiated with customers to save loans that didn't fit into requested loan parameters and overlays. Signing authority up to agency high cost limits for multi-unit properties.

ABN Amro Mortgage-Interfirst Wholesale Lending

Sept 2000April 2007

Senior Customer Service Representative

Maintained call center quality standards. Assist with mentoring call center staff on effective call management. Duties also included consisted of offering pricing quotes and lock desk assistance. Assisted with mortgage software integration support by troubleshooting client file import at the point of loan registration. Offer continued support after loan migration and completed internal loan closing process after final approval.

Pelican Financial DBA Washtenaw Mortgage

May 1998Sept 2000

Loan Servicing Specialist

Problem solving, customer care, payment processing, escrow analysis, mortgage insurance set up, and rectified title discrepancies.

Skills

  • Risk Assessment 
  • Detailed Oriented
  • Credit Analysis
  • Microsoft Office (Excel, Word, Access)
  • Database Management
  • Time Management
  • Relationship Building
  • Customer Service
  • Outbound/Inbound Sales 
  • Organization
  • Collateral Review
  • Multi-Tasking 
  • Account Management
  • Handling Pressure
  • Problem Solving
  • Negotiation
  • Willingness to Learn
  • Persuasive
  • Endurance
  • Lead Generation
  • Order Taking

Education