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Summary

I have 17 years experience in Wholesale and Retail Mortgage Lending. I have held roles in Underwriting, Client Service, Processing, Closing and Vendor Management. I believe that building trust and rapport is fundamental to establishing long-term and beneficial relationships with your Clients. Maintaining these relationships are the key to succeeding in an ever-changing environment. 

Work History

April 2016

Third Party Relations-Vendor Management

Home Point Financial

As part of the Vendor Risk Management team, I'm responsible for vetting all of the new Third Party Origination client base. This also consists of annual risk reviews for all current Home Point Financial business partners. Additionally responsible for on-boarding of new sales and sales support staff. Solely responsible for the highest month of on-boarding of new clients in the company's history. Received high praises by our sales staff for a high level of professionalism and courteousness.

Jan 2015Jan 2016

Senior Mortgage Underwriter

Parkside Lending

Analyzed credit data, collateral, income, title, and assets to determine the degree of risk involved in extending loan approval. Followed FNMA and FHLMC automated guidelines and company loan overlays in the loan review risk analysis process to approval. Provided counteroffers and other solutions for loan approval.  Performed manual underwrites when applicable. 

Feb 2014Dec 2014

Google Online Account Strategist

Genpact

As part of US Google Upper Mass Marketing project team where I helped in the expansion of online targeting solutions to advertisers to improve online advertising presence and performance on Google.com search engine and other search engine partners. Individually, my accomplishments as an Account Strategist consisted of helping increase my client's overall revenue targets by over 100% in every quarter in 2014. This was accomplished by assisting customers with historical data analysis for marketing campaigns to determine which tools would help increase overall performance based on the marketing goals set.

Aug 2011Jan 2014

Conventional Mortgage Underwriter

Cole Taylor Mortgage

Analyze credit data, collateral, income, title, and asset statements to determine the degree of risk involved in extending loan approval. Followed automated Fannie Mae, Freddie Mac, and company guidelines while evaluating loans for investor sale. Assisted in testing the integration new mortgage loan platform while providing feedback for potential issues. Provide outside sales support to the sales team by providing customers with current loan status and re-negotiations initiated during the loan process. Additionally, conducted quality control loan audits for loans purchased for loan servicing.

Jul 2007Jul 2011

Conventional Mortgage Underwriter

Citimortgage

Review income, financial, credit, title and collateral documentation for approval. Complete Fannie Mae, Freddie automated review/analysis based on the presented loan parameters . Offered alternative approval solutions such as counteroffers. Negotiated with customers to save loans that didn't fit into requested loan parameters and overlays. 

Sep 2000Jul 2007

Senior Underwriting Customer Service Representative

ABN Amro Mortgage-Interfirst Wholesale Lending

Maintain call center quality standards. Assist with mentoring call center staff on effective call management. Provide outside customer support which consisted of offering pricing quotes and lock desk assistance. Assisted with mortgage software integration support by troubleshooting client file import at the point of loan registration. Offer continued support after loan migration, condition review and completed internal loan closing process after final approval.

19982000

LOAN SERVICING SPECIALIST

PELICAN FINANCIAL DBA WASHTENAW MORTGAGE

Problem solving, customer care, payment processing, escrow analysis, mortgage insurance set up, and rectified title discrepancies.

Education

1997

Bachelor's degree, Organizational Communication, Marketing

Eastern Michigan University