I have spent 16 years in the wholesale and retail mortgage lending industry. I have held various roles in data analysis, problem solving, information gathering, decision making and customer service. I believe that building trust and rapport with clients is the key to establishing long term business relationships. My time spent in various roles as a mortgage professional has allowed me the ability to adapt to many challenges



  • Risk Management
  • Financial Analysis
  • Loan Origination
  • Detailed Oriented
  • Customer Engagement
  • Customer Retention
  • Credit Analysis
  • Managing Client Relationships
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Outlook
  • Database Management
  • Time Management
  • Google Analytics
  • Google Adwords
  • Google Webmaster Tools
  • Cold Calling
  • Sales
  • Auditing

Work History

Work History

Senior Mortgage Underwriter

Jan 2015 - Jan 2016
Parkside Lending

Analyzed credit data, collateral, income, title, and assets to determine the degree of risk involved
in extending loan approval. Provided outside sale support to sales team. Provided counteroffers
and other solutions for loan approval while maintaining industry and company quality standards. Performed manual underwrites for nonsalable Fannie Mae and Freddie Mac loans. Consistently maintained acceptable daily production goals; Bonus eligible.

Google Online Account Strategist

Feb 2014 - Dec 2014

As part of US Google Upper Mass Marketing project team where I helped in the expansion of online targeting solutions to advertisers to improve online advertising presence and performance on search engine and other search engine partners. Individually, my accomplishments as a Account Strategist consisted of helping increase my client's overall revenue targets by over 100% in every quarter in 2014. This was accomplished by assisting customers with historical data analysis for marketing campaigns to determine which tools would help increase overall performance based on the marketing goals set.

Conventional Mortgage Underwriter

Aug 2011 - Jan 2014
Cole Taylor Mortgage

Analyzed credit data, collateral, income, title, and asset statements to determine the degree of risk involved in extending loan approval. Followed automated Fannie Mae, Freddie Mac, and company guidelines while evaluating loan salability. Assisted in testing the integration new mortgage loan platform while providing feedback of potential issues. Provided outside sales support to the sales team by providing customers with current loan status and renegotiations initiated during the loan process. Additionally, conducted quality control loan audits for loans purchased for loan servicing. Met and maintained acceptable daily production goals; Bonus eligible.

Conventional Mortgage Underwriter

Jul 2007 - Jul 2011

Reviewed income, financial, credit, title and collateral documentation for approval. Completed Fannie Mae, Freddie automated review/analysis based on the presented loan parameters . Offered alternative approval solutions and negotiated with customers to save loans that didn't fit into requested loan parameters. Also, provided inside sales support.

Senior Underwriting Customer Service Representative

Sep 2000 - Jul 2007
Interfirst Wholesale Lending

Maintained call center quality standards. Assisted with mentoring call center staff on effective call management. Provided outside customer support which consisted of offering pricing quotes and lock desk assistance. Assisted with mortgage software integration support by troubleshooting client file import at point of loan registration. Offered continued support after loan migration, condition review and organized internal loan closing process after final approval.

Loan Servicing Specialist

May 1998 - Sep 2000
Pelican Financial Washtenaw Mortgage

Customer Service, payment processing,  Assigned to rectify post closing loan issues for escrow accounts and Mortgage insurance set up. Assigned to troubleshooting and rectifying post closing title issues.



Bachelor's degree, Organizational Communication, Marketing

Eastern Michigan University

Associate of Arts and Sciences (A.A.S.), Social Sciences

Washtenaw Community College