Demitrice Taylor


To obtain a challenging position where my exceptional customer service, sales abilities, and diverse background will be fully utilized with the opportunity for career advancement.


Demitrice is a polished Customer Service Professional with over nine years of experience managing customer inquiries, complaints, billing questions and payment extension/service requests. Calm irritated callers, resolve complex issues and win customer loyalty, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions with the ability to build productive relationships. Some of Demitrice many roles have included: Receiving Sales Representative, Front Desk Associate/Agent, Home Health Care Provider, Customer Service Representative, Medical Records/Customer Service Representative, and Accounts Receivable Representative.

·Helped companies attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

·Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

·Relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Work History

Work History

2006 - 2009

Warehouse Receiving Clerk

Stein Mart

Count, sort, or weighs incoming goods to verify receipt of items against shipping notice. Records and checks quantity and quality of goods received for conformity to purchase orders and specifications. May inspect, accept, or reject goods received. Input stock items into computer and store in the assigned location in or around the warehouse. Mark inventory codes on goods using proper labeling equipment.

Communicates and coordinates with appropriate buyer returns, rejections and credits. Properly inputs credit into computer system. Submits proper documents and notification to accounts payable and receives supply work order or requisitions through IBM AS/400 computer system.

·Proposing suggestions to the supervisor with regard to the documentation, storage and procurement of goods.

·Coordinating with the transporter and other workers of the organization for smoothly receiving of goods.

·Have a strong communication skills and the knowledge of using a PC for data entry.

·Ability to efficiently coordinate workings with internal and external workers of the company.

·Knowledgeable of the safety, legal and handling procedures of goods.

·Ability to effectively manage time and take orders.

2004 - 2005

Front Desk Associate

The Peabody Hotel Group-Three Statehouse Plaza

Maintain an inventory of vacancies, reservations and room assignments. Register arriving guests and assign rooms.  Answer enquiries regarding hotel services and about services available in the community and respond to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

  • Possess excellent  clerical skills
  • Jotting down messages and filing documents accurately
  • Friendly, professional and have a positive approach to the job
2002 - 2003

Home Health Care Provider

Home Health

Care to elders, disabled persons, and others in the community with identified needs. Provide general housekeeping, personal hygiene and Meals-on-Wheels. Coordinated Transport efforts for clients to make their appointments and activities.  Assist with exercises, physiotherapy and other medical plans.

  • Monitor blood pressure and other physical conditions as required
  • Follow medical instructions carefully and consistently
  • Organize time and resources based on the individual needs of clients
  • Manage any unanticipated events or unstable situations
2001 - 2002

Customer Service Representative

Desert Lumber

Determine customer requirements and expectations in order to recommend specific products solutions and recommend alternate products based on cost, availability or specifications. Provide accurate information regarding availability of in-stock items.

·Manage time effectively, meet personal goals

·Work effectively with other members of the distribution team

·Assist in scheduled physical inventory counts

·Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

Mar 1999 - Dec 2000

Cage Cashier

Harrah’s Hotel and Casino

Safeguard Harrah’s Hotel and Casino assets and balances assigned bank. Redeem Video Lottery Terminal tickets and chips into currency for guests. Process Global Cash checks, personal checks and traveler’s checks following strict identification guidelines. Conducted casino’s soft count with a Mosler Banknote Counter Machine and conducted a hard count with a high-speed coin sorter with a Cummins JetSort machine. Exchange coins for cash and make cash for cash exchanges. Attend all departmental staff meetings and quarterly team meetings. Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
  • Provide courteous service to our guests and be cordial to all team members
  • Communicate effectively both orally and in writing
  • Maintain a good attendance record
  • Preformed other duties as directed by management
1999 - 2000

Medical Records/Customer Service Representative

Orthopedic Specialist,

Ensure management of patient medical records in accordance with State and Federal Regulations as well as professional standards of practice and Orthopedic Specialist policies and procedures to ensure complete, timely, and accurate medical records including chart organization, pick-up and delivery to needed locations, repair or preparation of new charts, purging of inactive charts and appropriate consent to release medical records information.

  • Organize dictation, test results, reports and other pertinent information for each patient chart.
  • Document location of chart when not in file, according to clinic policies.
  • Pull necessary messages and route to appropriate departments.
  • Answer medical records telephone and respond accordingly.
1997 - 1999

Accounts Receivable Clerk

Lady Luck Hotel Casino

Performed a variety of accounting and bookkeeping duties according to established policies and procedures that included generating accounting statements and reports. Researched cash receipts, coding and posting of receipts. In addition, Ability to maintain strong communication with operating departments as they affect Accounts Receivable matters and operate office equipment including personal computer, copiers, fax machines and 10-key calculator.

·Strong mathematical background

·Some experience with spreadsheets and automated accounting systems

·Ability to sort, check, count, and verify numbers

·Ability to work as a team player and independently, self-starter, energetic



High School Diploma

Eldorado High School- High School