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Work experience

Sep 2014Present

Dell ProSupport Technician


Provides technical  support to small-to-large businesses that own Dell computers. Specializing in hardware and software related issues and minimizing downtime ensuring companies critical business operations are constantly up and running while setting  proper expectations. Managing cases and affirming that they are being handled efficiently and safeguarding customer trust.

May 2009Nov 2013

Computer Support Assistant

Wayne County Community College

Provided technical assistance, support, and advice to staff and students helping them troubleshoot computer software and hardware issues. Time was utilized advising these individuals of the various resources offered through the college's computer lab and coaching them about the fundamentals of printing, installing needed programs, and how to operate different operating systems. 

Oct 2006Aug 2007

Building Maintenance

SunCoast Construction & Maintenance

Performed daily indoor and outdoor building maintenance for a private school some of my duties included stripping, waxing, and buffing of floors helping to maintain the overall upkeep of an historic building. Ensuring that the school maintained there high level of excellence established by the historic district committee. 

Mar 2002Dec 2005

Paratransit Minibus Operator

Hillsborough County-Florida

Transported disabled and disadvantaged people with life threatening health issues throughout Hillsborough County Florida to various time critical appointments. Delivered excellent customer service to clients  of varying ethnic backgrounds and complying with all company and federal policies to ensure clients arrived safely and on time boasting a 95% on time rating. 


Sep 2011Present

Bachelor of Information Technology and Security

Baker College
Aug 2008Jun 2012

Associate of Applied Science

Wayne County Community College
Aug 2008Jun 2011

Cisco Certified Network Associate-Certificate

Wayne County Community College


Jul 2014Jul 2017

Comptia Security+

Jun 2006Present

Comptia A+