Provides technical support to small-to-large businesses that own Dell computers. Specializing in hardware and software related issues and minimizing downtime ensuring companies critical business operations are constantly up and running while setting proper expectations. Managing cases and affirming that they are being handled efficiently and safeguarding customer trust.
Provided technical assistance, support, and advice to staff and students helping them troubleshoot computer software and hardware issues. Time was utilized advising these individuals of the various resources offered through the college's computer lab and coaching them about the fundamentals of printing, installing needed programs, and how to operate different operating systems.
Performed daily indoor and outdoor building maintenance for a private school some of my duties included stripping, waxing, and buffing of floors helping to maintain the overall upkeep of an historic building. Ensuring that the school maintained there high level of excellence established by the historic district committee.
Transported disabled and disadvantaged people with life threatening health issues throughout Hillsborough County Florida to various time critical appointments. Delivered excellent customer service to clients of varying ethnic backgrounds and complying with all company and federal policies to ensure clients arrived safely and on time boasting a 95% on time rating.