Solution Consultant - Network & Application Performance Management
Orange Business Services
• Give expert level support to lead consultants working on Business Acceleration and Enterprise Application Management (EAM) technology and to deliver those services worldwide. • Delivering expert level support to customers and to other internal teams as well. • Help to sell and stabiles EAM products to customer base. • Work with worldwide CSI consultants to fully satisfy all customer contracted obligation for EAM products. • Help and deliver presales tasks when needed. • Produce low level design when needed • Spread the technical knowledge and “know-how” to others within the organization and / or within customer community. • Deliver support for EAM pre- and post-sales activities including SRF validations, design support , demo, prototypes. • Deliver installation and configuration support to the lead consultants in EAM deployments. • Deliver customer change management services for EAM customers. • Deliver application performance reporting in alignment with the lead consultants. • Deliver operational and expertise support to the lead consultants and CS&O support functions, provide a level 4 support for fault issues. • Build and maintain high technical expertise in EAM technologies including Riverbed, OPNET, Juniper, Bluecoat ( Packet Shaper ), Ipanema, Cisco WAAS. • Build the required capabilities to offer these services to EAM customers on a global basis including time-zone and language availability • Build agility and speed in acquisition of new EAM technologies to support EAM business growth. This includes supporting pilots, proof of concepts, demos etc.