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Summary

Senior service operations executive. Over 20 years experience raising operational performance in e-commerce and service companies with improved customer retention, margins and profitability. Industry experience with Internet, retail, manufacturing and Big Four consulting services companies.Competencies include:

·Customer and Technical Support·E-commerce Management

·Billing Solutions·P&L Management

·Payment Methods·Organizational Development

·CRM and Service Infrastructure Management·Partner/Vendor Management

Work experience

Senior Vice President, Customer Service

Dec 2008Present

Principal

Deltrix Services
Oct 2005Dec 2008

Executive Director, Customer Support and Operational Support Systems

Education

MBA

Northwestern University, Kellogg Graduate School of Management