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Objective:

Seeking to enhance and build on the skills acquired through an extensive experience in customer service and account management.

Education

Work experience

June 2014PRESENT

Marketing & Sales

Sky Blue Environmental Inc.
  • California State certified to work in asbestos, lead, and mold.
  • Created marketing tools to promote business.
  • Canvassed and cold-called to promote company services.
  • Created and maintained relationships with a wide array of contractors.
  • Created and updated a contact list for the company superintendent and CEO.
  • Applied a high level of customer service, communication skills, and attention to detail to meet the expectations of customers and regulatory agencies.
  • Experienced in proposal writing, problem resolution, and negotiation.
  • Assist our project coordinator in managing and scheduling crews to run projects. I facilitated communication between crews, customers, and our project coordinator.
  • Assisted in creation of a business model to yield more profits on a per project basis.
June 2014October 2016

Office Manager/ Administrative Assistant

AJL Global/ BlueGrace Logistics, Burbank, CA
  • Applied excellent communication, persuasion, networking and writing skills when dealing with all points of contact.
  • Managed a team of 6 of enhance customer interactions and profits.
  • Quoted, created, and booked: LTL, Reefer, Ocean, Air, International, Tradeshow, Guarantee, Time Critical, Hazmat, Volume, Intermodal, Partial, and Full Truckload shipments.
  • Coordinated with carriers and clients to ensure safe and cost effective shipping.
  • Adhered to company policies, SOPs, quoting and productivity metrics.
  • Used various booking systems and classified freight.
  • Multi-tasked and developed an in-depth understanding of customer’s current business needs which aided in anticipating needs.
  • Managed various Enterprise Level Accounts.
  • Created policies and detailed reports for office and client use.
  • Built and maintained relationships with the 3rd party logistics company, shipper, consignee and carriers
October 2013March 2014

Customer Service and Sales Representative/Banker I

Wells Fargo Bank, N.A
  • Applied a high level of communication skills to provide effective in-person and telephone customer service.
  • Enhanced sales, interactions, and followed-up on customer visits after 24 hours.
  • Processed teller transactions using the bank database.
  • Worked in teams to manage quarterly sales and service goals.
  • Networked with customers to meet and exceed personal sales and service expectations.
  • Reviewed customer files and accounts to detect errors and areas of enhancement.
  • Adhered to bank policies, procedures, and compliance for product/services offered.
  • Assisted managers with projects and applied multitasking abilities in a fast paced environment for the 2nd busiest branch in Los Angeles and Orange County.

 

February 2013 October 2013

Teller/Customer Service Representative

Wells Fargo Bank, N.A.
  • Applied interpersonal and intrapersonal skills to convey excellent customer service.
  • Worked in a team environment to assist the financial needs of customers and to meet customer service and sales expectations.
  • Contacted customers to follow up on applications in an effort to meet sales goals.
  • Processed cash transactions, handled confidential customer information and transactions necessary to deliver effective service.
May 2008October 2013

Foreman’s Helper

Arbor Care and Gardening Services
  • Helped Foreman with estimates and proposals.
  • Provide aid to Professional Tree Surgeon and Gardener so as to secure the safety of all bodies and surroundings.
  • Maintain a clear line of communication with the foreman while performing the work. 
  • Implement good attention to detail while preparing and checking tools for discrepancies and tying a combination of knots to secure the safety of the foreman.

Skills

Experienced in Customer Service and Sales.
Presentation Skills
Freelance Art Work
Computer Skills

  Moderate Skills in Microsoft Word, PowerPoint, Excel and the Internet. Moderate skills using Adobe CS5 Software which includes Photoshop and Illustrator.

Experience in Research and Development
Proficient reading, verbal and writing skills
Bilingual 

 English and Spanish speaker. 

Interest

  • Art.
  • Research.
  • Presentations.
  • Working with non-profits.
  • Working with animals.
  • Working with individuals towards a common goal.
  • Entertainment Industry.
  • Automotive Industry.

Portfolio

Certifications