Senior telecommunications executive with 25-year track record in general management, technojlogy, wireless, mobile multimedia and network services. Extensive experience with major and emerging telecommunications carriers (e.g. AT&T, Verizon, Sprint, TCG CLEC); government agencies and integrators; and Fortune 100 enterprises in the retail, healthcare, transportation, and financial sectors.
Chief Operator/General Manager * Wireless and Wireline Network Operations * Technology and Product Deployment * M&A / Integration * Business Development
Start-up Management - Built several major business units from inception to maturity, achieving year-over-year growth of more than 100% and consistently exceeding all P&L targets.
Turnaround Leadership - Restructured $300M business unit to achieve 32% market share growth, improved operating margins and customer satisfaction ratings within one year.
New Product Launch Initiatives - Led organizations through deployment of over 50 new wireless products and technologies. Launches included both consumer and enterprise portfolio of services on handheld devices, laptops, and specialized OEM devices. During 3 year tenure, annual wireless data revenues grew from $50M to over $1B.
Sales Program Development - Designed and developed strategic pre-sales and CRM initiatives supporting major account sales and revenue growth opportunities. Led to acquisition of over 4 new carrier accounts, 35 new corporate/government accounts, and $210M in new business.
Hosting, Web Management, Cloud Infrastructure - Led design, implementation, & operations of wireless data services from launch through acquisition of tens-of-millions of data subs. This included web portal with content SLAs, text & multimedia messaging, voice-activated & location-based services Responsibility included 24 X 7 operations of national data centers and Network Operations Centers (NOCs), who handled alarms, tier 2 technical support, and real-time fault management. Maintained best-in-class quality as measured by independent third party, Telephia.