Dejan Miljojkovic

  • Belgrade, Serbia
  • +381655842073
  • dejan.miljojkovic@hotmail.com
Dejan Miljojkovic

Program Manager/BI Analyst

Summary

IT Program Manager / BI Analyst with 10 years of experience in data management and operations, retail risk analysis,reporting, database development and administration, CRM and ERP systems, as well as IT project management.

During my career, I have gained a wide knowledge and understanding of data collection methodologies, principles and techniques. I have outstanding data mining and processing skills and consider myself to be a very good communicator with superb report writing skills.

I consider myself to be ambitious and energetic, composed under pressure and get along very well with people at all levels. I possess excellent correspondence & communication skills; very organized with professional approach. I’m friendly and easy going with people, keen observer, fast learner, able trainer & good listener.

Work History

Work History
Jun 2013 - Present

Program Manager/Bi Analyst

NCR Corporation

Work closely with members of the NCR Enterprise Services & Enterprise Resource Planning Teams to implement a multi-functional business solution and to ensure data accuracy and data consistency prior transition and deployment.

Responsible for implementing and supporting programs, which drive data compliance and standardization.

Utilize Enterprise Data Warehouse (EDW) business objects to perform adhoc queries, interpret data, perform data analysis, track performance against objectives and drive process improvements

Analysis of metric driven processes and reporting 

Partner with key stakeholders to perform data standardization updates to NCR production systems. Maintain interlock and consistency between ES and ERP.

Program / Project Benefit Achievement and Validation

Assist in process documentation alignment with in the WCS Global Process System for Enterprise Services

Assist with the completion of the design documentation where applicable in each roll out for country and statutory specific requirements.

Responsible for all roll out specific unit testing and unit test data creation efforts and coordination/support with the testing teams.

Conduct testing, develop test cases, perform tie-outs, and deliver training; Support the development of training and deployment

Responsible for assigned portions of the roll out schedule and work with the region counterparts to insure the activities are performed and instituted.

Provide Services R2 footprint configuration knowledge to assist with the resolution of design and configuration build issues when required.

Feb 2012 - Jun 2013

Retail Risk Portfolio Analytics and Reporting Officer

Hypo Alpe Adria Bank

Setting up reporting standards in cooperation with Portfolio, Fraud Prevention and Collection Managers

Preparing ad-hoc and regular reports (Vintage and Delinquency Analysis, Vintage Recovery, Default Type Analysis, Fraud Reporting, Flow Rates, Transition Matrix etc.)

Participation in forming of retail risk data infrastructure (Data Mart Development)

Retail risk data dictionary development

Calculation of projections of reservations

Participation in creating a system for exchanging information on quality solutions within the Group

Development and maintenance of RR databases

Leading CIT/SAT/UAT test cycles of various RR applications

Aug 2009 - Feb 2012

Senior Data Management Operations Analyst

Microsoft Corporation

Data Management Execution Lead for India DOC Analysts (business requests)

Subject Matter Expert for Global Sales Experience – GSX (Microsoft CRM system) and SQL Server  Management Studio

Project Management (Project Integration, Scope, Time, Quality, Communications, Risk and Stakeholder Management)

Data Operations Center Coach (trainer for junior data  analysts in order to improve overall analysts knowledge and quality of requests processing)

Ad hoc data analysis and reports on demand of Senior Information Management

SQL queries/reports generation for various data management scenarios and business needs

Migration of offline databases into corporate systems

DMO Tools Support (CRM, Siebel, CMT, MS Sales, DMT, MSO Batch Services, CMC)

Global Relationship Study - GRS (Corporate project which aims to survey satisfaction across segments and audiences)

Jun 2007 - Aug 2009

Data Management Operations Analyst

Microsoft Corporation

Data actualization and profiling

Customer Segmentation (Corp DMO projects for weekly segmentation exceptions (WSER) and FY segmentation - Support the FY Segmentation planning in subsidiary)

Customer & Partner Profiling: Data Load (Load profiles to corporate tools e.g. marketing campaigns) and data cleansing process Defining standard rules for capturing data in systems

Data Extraction / List Pull

Bulk upload data to data source such as Siebel/GSX or MS-Sales in regional level per business request

Data Quality Issue Analysis & Management

Generating MQP-s and Leads for local campaigns, campaign measurement, ROI calculation

Mar 2006 - Jun 2007

ICT Operations Analyst

Metro Cash and Carry

Network and Infrastructure Administration and Maintenance

First hand IT support to managing directors

Daily, Weekly and Monthly BI reporting according to Business Planning

Implementation, support and inventory control of applications used

Working closely with management to prioritize business goals and information needs maintain user & customer awareness of ICT service availability and

initiatives through communication channels such as the company intranet, users workshops etc.

Provide administrative support and development input for the change management process.

Develop and maintain suitable documentation in support of the ICT service desk and change management process and the operational procedures and resources which underpin it.

Provide field support for desktop software & hardware and first line network support. Place orders for new ICT equipment & services.

Provide administrative support to the IT manager and the ICT team through the management and preparation of documentation relating to Purchase order, Invoices, Underlying service contracts etc.

Undertake project work as necessary in support of ICT projects or service initiatives.

Sep 2005 - Mar 2006

Human Resources Officer

Metro Cash and Carry

Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures

Recruiting staff: this includes developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates

Advising on pay and other remuneration issues, including promotion and benefits

Administering payroll and maintaining records relating to staff

Interpreting and advising on employment legislation planning and sometimes delivering training, including inductions for new staff

Education

Education
Nov 2011 - Jul 2012

M.Sc in Computer Sciences and Information Technology

Singidunum University

http://catalogs.singidunum.ac.rs/catalogue/srb/master/sit

Certifications

Certifications
Dec 2013 - Dec 2014

Lean Six Sigma Green Belt Certification

NCR Corporation
Oct 2013 - Dec 2013

Lean Six Sigma Yellow Belt Certification

NCR Corporation
Jan 2014 - Jan 2014

Diploma in Project Management

ALISON - Free Online Learning
Sep 2010 - Sep 2010

IELTS - International English Language Testing System

Cambridge University Press
Jan 2010 - Present

MVA Platinum Medal

Microsoft Corporation - Microsoft Virtual Academy