Business Support Analyst / Business Analyst
The Royal College of Physicians of Ireland
My key achievements in this role are;
- Implemented a streamlined software upgrade process for all business systems to reduce bugs and system downtime.
- Implemented a new staff training programme to address change management issues for the implementation core business system.
- Worked with a project manager to implement a custom change to our core business system which reduced queries to our helpdesk by 45%.
- Carried out a business wide data protection audit with recommendations taking into consideration the forthcoming changes to data protection legislation.
- Managed the UAT and Training for several business wide projects
- Developed training videos to assist our end user in using a new system.
- Led a groups of business wide superusers which resulted in increased ownership in the technology