Woman's Athletic of Chicago
Developed and increased Spa revenue by introducing new Spa menu and ensuring relevant and innovative new products and product lines. Oversaw monthly scheduling of staff and supervised all daily operations. Consistently delivered high quality customer service and diligently observed the performance of Spa staff. Effectively resolved any member's issues. Established a comprehensive annual operating and capital budget and also formulated bi-weekly payroll. Successfully directed all marketing and promotional material, solidifying maximum business potential of the Spa. Competently recruited trained Spa technicians, hair stylists and receptionists, and provided an active presence in management meetings while consistently staying aware of all club activities and trends.