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Dee Carroll

Spa Director

Summary

Highly qualified, dynamic and well established  Spa, Membership  Sales Specialist  with over  12 years of experience and expertise in all facets of spa, membership sales and customer service management. A results driven, successful leader with high energy, able  to deliver quality results and the ability to listen, speak and empathize with both clients and staff effectively. Impeccable history of achievements, coupled with a passion for the Health and Wellness Industry .

Work History

May 2013Jun 2016

Spa Director

Woman's Athletic of Chicago

Developed and increased Spa revenue by introducing new Spa menu and ensuring relevant and innovative new products and product lines. Oversaw monthly scheduling of staff and supervised all daily operations. Consistently delivered high quality customer service and diligently observed the performance of Spa staff. Effectively resolved any member's issues. Established a comprehensive annual operating and capital budget and also formulated bi-weekly payroll. Successfully directed all marketing and promotional material, solidifying maximum business potential of the Spa. Competently recruited trained Spa technicians, hair stylists and receptionists, and provided an active presence in management meetings while consistently staying aware of all club activities and trends.

20102013

Member Relations Specialist

Lattof Fitness Club

Oversaw and trained guest coordinators and customer service staff. Directed member prospecting, member sales and retention, and successfully created and implemented department's budget. Effectively supervised and directed all member service follow-up and any related correspondence. Successfully planned outside sale promotions. Complimented and greeted all special guests, which included visiting mayors, donors, dignitaries and  established a pleasant environment to help make their experience more memorable.

20012009

Spa/ Sales Manager

Northwest Community Hospital Wellness Centerl

Productively fostered and increased the membership base annually through the growth of membership sales. Oversaw and conducted budget reviews for both sales office and spa services. Established a high clientele base and maintained members through member satisfaction program. Created new staff orientation for all Wellness Center staff. Supervised all daily activities of the spa  while maintaining the highest level of client and guest satisfaction. Developed VIP program to catapult high end clients toward higher level Fitness and Spa sales. Directed and trained staff on strategies to drive sale services and generate new membership growth.

American Red Cross

CPR, First Aid, and AED Certification