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Work experience


Trainer and Workshop Faciliator (Volunteer)

Experience Unlimited (Professional Network Group)

Lead various interactive workshops for professionals actively seeking employment.

  • Designed and developed training courses for EU members.
  • Facilitated Train-the-Trainer workshops; organized mock video interviews and provided feedback.
  • Facilitated career search related workshops (e.g. job search, interview techniques, LinkedIn networking etc.)
Jul 2011Present

Program Consultant

Progress Associates

Provide project management and training solutions to meet the needs of individual clients and organizations. Manage and oversees a number of internet business development projects. Duties include but not limited to:

• Create and maintain project plan; including providing weekly status updates on project timelines, issues/actions and missed deadlines.

• Validation of content/research information with SME’s

• Create project charter

• Facilitate meetings with stakeholders


Senior Business Project Manager

AAA Northern California, Nevada Utah

Managed an enterprise program which support insurance, business and technology applications.

  • Performed all project management duties:  initiation, planning, executing control and monitoring and closing.  Develop project charter, project plans, team assignment, roles and responsibility plan; defined project objectives, managed scope, schedule and budget; delivered milestones, collected and analyzed project programs metrics to manage the initiatives and drive accountability for the accomplishment of work streams to ensure successful delivery of overall business solutions.
  • Facilitated meetings, gain consensus and create appropriate communications on project status reporting, milestones, dependencies, risks and issues to sponsor and stakeholders
  • Acted as primary liaison between general management leadership teams and project teams.
  • Led multiple cross-departmental projects and built relationships without compromising the ability to drive results.
  • Conducted gap analysis against critical training requirements for front-line staff, supervisors and management; facilitated User feedback sessions and UAT.
  • Conducted feasibility studies to determine cost benefit and analysis of project and programs.
  • Forecast and created budgets; managed and tracked project budgets.
  • Used dashboard reporting tools to measure progress against set goals or expectations and took action to address shortfalls.
  • Designed, developed, and implemented job re-classification program for sales organization.
  • Created and conducted change management process for management and front-line employees.
  • Assisted in the development and maintenance of a sales personnel program including hiring, training, performance evaluation, compensation via LIMRA assessment tool and interview process.
  • Used dashboard reporting tools to measure progress against set goals and took action to address shortfalls.
  • Coached and mentored staff in their job development and knowledge.  Identified staff training needs for improved job performance.
  • Provided guidance to partners (internal and external) in evaluating the compliance risks relevant to the Department of Motor Vehicle network and branch offices.  Articulated and documented what was required from a legal and regulatory perspective.
  • Worked closely with business partners and clients to develop policies and procedures and ensured operational polices and guidelines were adhered to.

AAA Vendor Project Manager

AAA Northern California, Nevada Utah

Managed vendor relationships and handled Electronic Data Services (EDS) contracts.

  • Improved relationships with EDS and worked in collaboration to restructure outsource master contract.
  • Formalized, streamlined and implemented SOW (Statement of Work) process for Vendor Management program and policy to fit specific business unit needs.  Established process and controls for vendor service validation and contracts.
  • Cancelled unneeded services and negotiated strategic amendments reducing costs.

Senior Program Manager

NorthPoint Communications

Provided pre/post-sales support, consulting to Customer Care and IT network support.

  • Coordinated the development of appropriate hardware training curriculum with IT Operations and Engineering.
  • Designed, developed and implemented operational support procedures to ensure smooth gateway acceptance network support.
  • Provided guidance to business units in evaluating the compliance risks and articulated what is required from a legal and regulatory perspective.

Principal Project Manager

Oracle Corporation

Built and managed global teams that supported large complex network technology projects.

  • Led global teams on the design, development and deployment of a fast. user-friendly automated global remote access network.
  • Managed technology assessment process, implementation and deployment of standardized network hard (e.g. 3COM, Ascend, Shiva & Cisco) and software (Radius) remote access system platforms globally.
  • Managed the infrastructure and integration of networks and business applications tools for mergers, new office expansion; managed vendor relationships and infrastructure deployment.



  • Saved $4.2 million a year by designing, implementing and deploying a value added remote access service. Project was executed by managing global cross-functional teams.
  •  Saved $200,000 annually in network infrastructure and increased revenue by $500,000 annually by directing the design, development and deployment of Department Motor Vehicle infrastructure network.  Network infrastructure increased capacity production throughput, eliminate redundant computer network and increased productivity sales transactions of products and services.
  • Increased retention by 10%, revenue by 2% and customer satisfaction top box score to77.7% by designing, developing and implementing cross-sell/up-sell training curriculum for 1,435 field sales employees and 560 contact center employees.
  • Reduced the loss of risk management exposure by 25% to 75 branch offices by directing the design, development and deployment of AAA 1st Cashiering e-learning (web-base) training curriculum for front-line staff and management.
  • Directed change management process and deployed an Avaya VoIP system (replacing 30 year  phone system).


Kevin Andel

Tom Norris

Danny Allen

Annalisa Adams-Qualtiere

Johanna MacDonald

Summary of Qualifications

Extensive corporate client service experience with exposure to organizations among various industries.  Being a seasoned manager and creative problem-solver has enabled me to effectively manage a diverse client base.  My proven leadership, communication, and management skills allow me to develop a collaborative work environment among all levels of management, as well as with administrative, technical and sales personnel.  Clients value my sharp analytic skills, responsiveness, creative solutions, fairness in negotiations, and business ethics.  Most noted are my resourceful use of time, initiative in anticipating the needs of others; and receptivity to diverse perspectives and ideas-recognizing that solutions from various points of view often lead to exceptional outcome.  Personal attributes include leadership, resource management, team-building, and effective communication.


  • Project Management Institute (PMI)
  • Professional Business Women of California (PBWC)


Software/System Skills
MS Office Suite, MS Word, MS Project, Excel, Visio, PowerPoint, SharePoint, Access


Women's Initiative Simple Steps to Business Success

Women's Initiative

Project Management Certificate

California State University Eastbay

Facilitator in Customer Service and Personal Management

Achieve Global

Master's Certification in Project Management

George Washington University, DC

Project Management Professional (PMP)

Project Management Institute