Senior Solutions Engineer / Program Manager / Consultant
Managed multi-million dollar implementations of our flagship demand response suite of products for Energy Utilities. Helped clients to identify and achieve key performance goals by reducing complex requirements into a clear actionable program solution. Responsibilities included client relationship and program management, including full P&L responsibilities.
- 1st program manager to roll out our next-generation products and services to the market.
- Upsold $270k (~6%) in additional services for an existing client based on client satisfaction.
- Achieved a 78% client satisfaction rating for utility customers for client. (standard rating 50-60%)
- Helped client achieve 3rd place in nation for a Digital City Award with our 2-way solution.