Executive Summary

Seasoned and versatile leader that can draw from multiple disciplines to achieve creative and sound success. I have been successful in many areas of my career: Consultant, Program Manager, Client Relationship Manager, Project Manager, Business Analyst. I have a unique ability to drive multi-disciplinary projects and navigate through complex, cross-functional challenges.

Relevant Experience

Work History
Feb 2014 - Dec 2015

Senior Solutions Engineer / Program Manager / Consultant

Comverge, Inc.

Managed multi-million dollar implementations of our flagship demand response suite of products for Energy Utilities. Helped clients to identify and achieve key performance goals by reducing complex requirements into a clear actionable program solution. Responsibilities included client relationship and program management, including full P&L responsibilities.

  • 1st program manager to roll out our next-generation products and services to the market.
  • Upsold $270k (~6%) in additional services for an existing client based on client satisfaction.
  • Achieved a 78% client satisfaction rating for utility customers for client. (standard rating 50-60%)
  • Helped client achieve 3rd place in nation for a Digital City Award with our 2-way solution.
Nov 2011 - Mar 2014

Project Manager

HomeAdvisor

The first and sole project manager tasked with building up the project management discipline within a company transitioning from a startup to an established technology company. Successfully executed multiple cross-functional enterprise initiatives, including full company re-brand and payment card security compliance.

  • Helped achieve multi-year revenue growth by executing a full company-wide re-branding strategy.
  • Increased outreach and brand recognition by implementing automated digital marketing platform.
  • Achieved Level-1 merchant security compliance for payment systems across all channels.
  • Cut down $100K per year in technology expenses by re-locating data center infrastructure.
Jan 2010 - Dec 2012

President

National Society of Hispanic MBAs - Denver

Developed and energized a strong team of 9 professionals to create a vision and goals and achieve objectives through well thought out strategies and plans for all diversity initiatives. Focused on relationships, we were able to grow membership, attract sponsors and make connections for members to grow their careers.

  • Increased revenue by 112% on a year-over-year basis by a strategic focus on customer relationships and delivering on customer needs.
  • Achieved national recognition for moving chapter into top-tier and becoming 2nd place in chapter of the year twice.
  • Reduced officer turnover rate from 44% down to 11% and built succession plan for ongoing board turnover.
  • Doubled scholarship recipients in the Colorado region for top university students pursuing their MBAs.
Nov 1999 - Jan 2011

Business Analyst / Project Manager

Janus Capital Group

Directed the creation of an IT Governance Team to increase visibility and provide tools for the CTO to centrally manage the $20M Project Portfolio. Facilitated a rolling project portfolio selection process using comparable metrics around resources, risks and investment return on value. Managed multiple technology implementations, including CRM (SalesForce), Financial Forecasting and Reporting (SAP), ETL (Informatica), Enterprise Reporting (BusinessObjects) Portfolio and Risk Management (Charles River) and Enterprise Project Management (Microsoft Project and Portfolio Server).

  • Saved the company over $1.5M in the IT project portfolio by consolidating similar projects over different departments.
  • Provided visibility to leadership by consolidating reporting infrastructure and delivering Key Performance Indicators and dashboards.
  • Reduced man-hours by 3-5% by developing the first business process catalog that was used to document processes and establish a framework for managing and improving processes over time.

Education

Education
Aug 1991 - Dec 2006

B.S. and B.A. Computer Science and Communications

Regis University


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