Energetic, accomplished finance professional with over 10 years of credit underwriting and collections mangement. Focus in effective team management and customer service. Strong organizational technique, attention to detail, and effective in working independently and or with a team. Strong analytical skills and multi-tasking capabilities with effective time management.
Aggressive, results-driven Finance Manager with over 12+ years of progressively responsible experience in real estate and the financial sector with positions of responsibility in compliance, client and portfolio management, product development and program management.
To spend time with my family . I enjoy going bike riding and going to the park or beach.
May 2009 - Oct 2009
JP Morgan Chase Corporation
Skipped trace account 30+ delinquent accounts using Lexis Nexus/Fast Data tools to locate new contact information on customers to cure delinquency.Managed inbound/outbound dialer system taking 75 to 100+ calls daily and resolving delinquency
Jun 2008 - Nov 2008
Branch Office Manager
Managed, directed and coordinated all administrative activities, such title lien and daily interim bank deposit, payment processing, generated new loans, educated on contractual obligations.
Managed store operations, function and general daily business. Monitored all bills associated with store function. Educated staff on company updates, monthly audit, and loan production.
Nov 2005 - Jun 2008
Assistant Branch Manager
Managed, directed and coordinated all activities to implement UACC policies, procedures and practices concerning credit underwriting, applications and extending auto credit loans
Prepared company audit documentation on financial and/or performance audit based on monthly overview to meet with state requirements.
Established new forecasting tracking and management reporting system to improve availability and accuracy of financial and delinquency data, triggering 15% increase in accuracy.
Nov 2002 - Nov 2005
Responsible for all foreclosure, repossessions, consumer loan litigations and all chapters 7 & chapter 13 bankruptcy cases ensure charge off levels at or below 3.9% on 12 month average.
Supervised, directed and coordinated staff of 4-8 in underwriting, verifications, administrations and collections techniques.
Jan 1996 - Nov 2002
Sr Customer Services Representative
Improved availability of lease/retail representatives for inbound/outbound calls to minimize by 25% of hold time.Reduced the number of lease contract claims by 15% with the implementation campaign to educate all lease customer relationships on the return lease process.