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Work experience

Nov 2014Present

System Engineer

Indmax IT Services Pvt ltd
  • Following regular operational procedures and complete all assigned tasks during the shift. 
  • Maintain 100% up time of live stream platforms.
  • Following the escalation process through issue resolution, including providing documentation as to the solution. 
  • Helping to continuously improve processes and tools to ensure the best possible experience for users, from up time to performance and reliability. 
  • Ensuring that the monitoring tools catch and alert on all production issues without generating a flood of false positives.
  • Building knowledge base by creating and updating documentation for every issue.
  • Managing servers and their configurations.
  • Configuring Monitoring tools like Nagios, Cacti and OSSEC
  • Centralized configuration management by using Puppet and Salt
  • Performing Dev Ops tasks for Linux, Mac and Windows platforms.
  • Focusing on automation and integration using Puppet, Jenkins, Fabric and Cap
  • Collaborating with development team to troubleshot and resolve issues.
  • Redesigning and rebuild automated management and provisioning systems for production and preproduction data centers
  • Troubleshooting and repair network, application, OS, and hardware issues in support of developers and engineers.
May 2013Oct 2014

Center Technical head

CMS info systems PVT LTD
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • Create, change, and delete user accounts per request as necessary
  • Perform regular security monitoring to identify any possible intrusions
  • Install and configure systems which support infrastructure and/or R&D activities.
  • Troubleshooting hardware problems
  • Troubleshooting network problems
  • Training Students on Red Hat Curriculum
  • Global certification training
Dec 2010Jan 2013

Process Developer

GE Global Servicing Pvt Ltd
  • Providing First level support: Handling Inbound calls from customers onqueries related to Balance enquiry, Technical problems.
  • Call barging: monitoring calls & delivering feedback to the agents.
  • Reports (billing related reports, sales report, monthly MI, log in & log-out reports on AVAYA tool.
  •  Conducting team gatherings to provide latest updates
  • Generating ideas related to process ,providing Process Training for new agents.
Aug 2007May 2010

Customer Service Representative

Tata Business Support Services
  • Creating online leads via inbound calls from customers for enquiry on TATA SKY Set Top Boxes.
  • Billing ( & Handling billing related queries, refunds & Cancellation requests


Jan 2009Dec 2011


Technical Expertise

  • Installation – Attended, Unattended via Kick start Installation via NFS, FTP, HTTP
  • Disk Management – Partitioning with fdisk and LVM
  • User Administration – SUID, SGID, sticky bit, ACL’s, Sudo
  • File System Management – EXT3,EXT4,XFS
  • File Sharing – Using NFS, SMB (samba), and FTP
  • Up gradation of OS, kernel and additional Packages using RPM and YUM
  • Server Configuration – DNS, DHCP
  • Web Server – Apache
  • Installing Red Hat Enterprise Virtualization Manager
  • Creating datacenters, clusters, pools, and templates in Red Hat Enterprise Virtualization Manager
  • Installing and configuring Red Hat Enterprise Virtualization hypervisors to support Linux and Windows users and manage them using Red Hat Enterprise Virtualization Manager
  • Install and configure Red Hat Storage Server
  • Create and manage different volume types



RED HAT India pvt ltd

Certificate No: 120-145-289

Personal Data

Date of Birth:              27 November 1984

Address:                       Plot no 182, Sri Sai Nilayam, Room no 7                                                

                                         H.M.T Society, L.B Nagar Colony                                                                                      

                                        Shapurnagar, Jeedimetla, Hyderabad-500055