Work History

Work History

Independent Consultant

RnR DataLex Solutions Feb14-till date
Independent Consultant-COREBA Monitoring run time components, fixtures, snap ins and pathes in COREBA Providing on site, off site support and escalate if needed to the enterprise team Install, upgrade and monitor MIS activities, assist in reporting activity and generate reports for schools affiliated with EXTRAMARK Engage faculties in different departments to operate the hardware and software components

Area Manager

Educomp Solutions Ltd
Feb14 Area Manager, ASG Ahmednagar, Pune, Nasik As a Manager, I fulfilled the following responsibilities: Administration: Stock and inventory, hardware and software Office components, technical and non technical requirements

SR.

Wipro BPO
Sr. Tech, SME(Subject Matter Expert for AT&T Bellsouth)

Sr. Technical Support Executive

Convergys BPO
Sr. Technical Support Executive Pune Responsibilities: Assisting recovery departments, technical troubleshooting(Tier 2 agents) Actively involved in Tier 2 troubleshooting for Microsoft Windows XPTM Home, Professional and Media Center Editions

Trainer

Voice and Accent
Systems Domain Trainer Bangalore-Nasik Responsibility: To handle batches for the morning training sessions for basic training(grammar) and post lunch sessions for intensive training(Intonations &Phonetics).

Consultant-Language

Versatile International Academy
Consultant-Language and Certifications Trainer Nasik Responsibilities: Conduct weekly training for the Basic, Intermediate and Intensive modules(IELTS)

Senior Executive

Datamatics Global Services Pvt
Ltd Senior Executive, Open Source Coding Nasik Responsibilities: As a Senior Executive, I was responsible for the following

Assistant Manager

WNS Global Services Ltd.
Revenue Cycle Management(RCM) delivery process, meet SLAs, improve single scale statistics, focus on quality parameters, deliver on quality measure implemented including, KAIZEN, LEAN, Six Sigma, SAMURAI Roster Management, training and mentoring of new agents (audits), DEM, Payer Coding, download/upload sequencing Streamline the audit process, take feedbacks from the internal auditors and discuss with the teams Reporting to the clients, initiate weekly client calls, maintain CR levels Consistently achieving an overall quality performance of 98% while in tenure Maintained team decorum, taken initiatives for workforce management, stress tests, conflict management, participated in various training sessions Actively enrolled agents into various training modules for technology based skill sets(Unisys, Kaizen, Brainwave, VMFabric 6.0)

IT Consultant

Hi Tech Pvt. Ltd.
IT Consultant Nasik

Representative Associate

Zenta Ltd
CRA(Customer Representative Associate) Mumbai Responsibilities: Worked for the JP Morgan Stanley, Chase Manhattan and American Express processes in the outbound collections department. Later worked for the Barclays process for the inbound collections department(bucket 1-3)

Education

Education

Diploma

Bachelor of Computer Applications

Portfolio

Skills

Skills

SIEBEL

FRAME

VM/WARE

Strong Hands

Healthcare Industry

ANALYTICS