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About Me

Deepti is a Motivational Speaker and Corporate Trainer with over 12 years of experience in Business Development, Relationship Management, Public Speaking and Luxury Hotel Management. She has worked across various industries with MNCs such as British Airways, Tata and ITC Hotels.

Work History

Feb 2018Present

Motivational Speaker | Corporate Trainer | Success Coach

Independent
  • Renowned hospitality trainer for Luxury Hotels Chains across India.
  • Conducted Motivational training seminars for teams when directly associated with corporates like BA, Tata and ITC Hotels.
  • Keynote speaker at several Educational Institutions throughout career span of 12 years. 
  • Established innovative training methodologies that focus on total audience engagement through interactive, entertaining and thought provoking sessions.
  • Motivated and coached management interns from ITC hotels through 2011-2013. 
  • Conducted 2 days motivational workshop for UN Square Advertising to address team building, creative thinking and sales training.
  • Signature Workshops
    • "Art Of Living Well" - Flagship workshop that involves 2.5hrs of highly engaging interaction on stunning concepts, practices and ideologies to live a successful and fulfilling life.
    • "Once a Hotelier Always a Hotelier" 2.5 hrs of interactive workshop to motivate, inspire and coach line management at 5 star hotels. 
    • "How to Set and Achieve Goals"  interactive talk to inspire first year students to make the most of their time at educational universities. 
    • "Campus to Corporate"  2hr talk with elements of resume designing and how to ace every interview for final year students of educational universities.
Aug 2014Jan 2018

High Value Manager, South Asia

British Airways
  • Managing relationships and revenue from a portfolio of South Asia’s top customers and influencers. 
  • Capitalising on opportunities for revenue growth and maximising new and existing business opportunities within the high value portfolio (first and business class travellers).
  • Building and maintaining relationship with business leaders through influential bodies like EO/YPO/WPO.
  • Partnered as preferred carrier with EO South Asia, YPO South Asia and EO Global in 2015.
  • Managed integrated marketing and communications through strategic alliances and marketing partnerships.
  • Led partnership drive and established synergy marketing platforms with luxury brands like Porsche, Truefitt and Hill, Prive, Genesis Luxury and Citi Bank.
  • Partnered with Soneva Resorts (Soneva Jani and Fushi) to host FAM tours for top 20 BA South Asia Customers on 2016-17.  
  • Worked on innovative marketing ideas and proactively developed strategies to grow market share for BA.
  • Designing and implementing tactical and targeted promotional offers for the High Value base. Achieved direct revenue of 2 million GBP in 2016-17.
  • Established Industry connections with C level executives at large corporates such as Goldman Sachs, Mahindra, Citi Bank, Godrej, Provougue, Porsche, Genesis Luxury, Matrix Cellular and more.
  • Conducting niche interactive customer events to demonstrate value/recognition.
  • Represented BA across South Asia customer events, EO, YPO and other partner networking opportunities.  
  • Nominated for exceptional performance to attended 3 day Young Managers Leadership and Negotiations Training in London 2015.
Mar 2013Jul 2014

Relationship Manager, Marketing and Sales

TATA Housing and Development Company
  • Established from scratch and handled TATA Housing Corporate Sales vertical.
  • Project Manager for THDC Privey – Luxury Villas Lonavala.
  • Achieved annual sales target of 103Cr for Financial Yr 2013-14.
Oct 2012Feb 2013

Front Office Manager

ITC Hotels, ITC Grand Central Mumbai
  • Leading a team of 60 plus associates, 5 managerial resources and 5 executives. 
  • As the sole customer service champion, achieved the highest annual guest satisfaction index of 95% for ITC Grand Central, and ranked no. 1 among 8 ITC luxury collection hotels pan India.
  • Presented with annual leadership award "Above and Beyond" for exemplary performance over two consecutive years 2011 & 2012. 
May 2010Sep 2012

Assistant Front Office Manager

ITC Hotels, ITC Grand Central Mumbai
  • Selected among Top 10 Young Managers, ITC Hotels Pan India to attend LEAD (Leadership and Development) Module 1&2 in 2011&12.
  • Conducted Several Motivational Training Seminars for hotel employees.
Jan 2009Apr 2010

Duty Manager

ITC Hotels, ITC Gardenia Bengaluru
  • Received 3 quarterly consecutive “Well Done Award” for effective management of Front Operations as a Duty Manager at ITC Hotel - The Royal Gardenia, Bengaluru.
Jun 2007Jan 2009

Management Executive

Welcomgroup Management Institute
  • Scored 83% during final semester and accorded along with 4 other colleagues from a team of 55 to open The ITC Royal Gardenia in Bengaluru as PRE opening Asst. Manager Front Office.
Jan 2006July 2006

Hotel Industrial Trainee

Taj Hotel and Resorts, Taj Palace New Delhi

Skills and Knowledge

Extensive Knowledge

Core Strengths 

  • B2B and B2C Sales
  • Adept at dealing with C level decision makers
  • Marketing
  • Customer Relationship Management
  • Motivational Speaking and Corporate Coaching
  • Business Networking
  • Strong Presentation, Negotiation & Analytical Networking Skills.
  • Excellent Communication and Listening Skills.
  • Lateral Thinker, Empathetic, Go Getter Attitude.
  • Ability to Work Under Pressure, great at Multi Tasking.
  • Good Observation and Grasping Abilities.
  • Fast Learner
  • Sports enthusiast

Education

20042007

B. Sc. Hospitality & Hotel Administration

Institute of Hotel Management and Catering Nutrition, Shimla, India


19892004

High School

Convent Of Jesus & Mary, New Delhi